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Old 01-05-2009
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DaveG28 DaveG28 is offline
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Quote:
Originally Posted by SlowOne View Post
I agree with Chris - SMD are not responsible for warranty on items not bought in the UK. We've brought this on ourselves by the practice of grey imports. If you were a distributor, and you knew there were a load of grey imports around, wouldn't you want to be sure that the speedo returned for warranty was one you sold? This isn't the motor car industry subject to EU Regulations!

As for who is ripping who off, we are ripping ourselves off. If we all refused to pay £200 for a speedo, the price would come down. There are cheaper speedos available. Again, I ask, if you were selling something that cost you £10, and the market price was £100, would you sell it for £50? Not if you wanted to make money you wouldn't!! Is there anyone except Oxfam in business to act as a charity? No. You're in business to make money. and you make money by maximising the difference between cost and selling price.
Ermm, surely if SMD fix something under warranty, they then get refunded/compensated by LRP? I mean, if LRP made a shonky batch of stuff it wouldn't be SMD who lose out would it?

Of course SMD shouldn't pay for it if it wasn't their sale, but it's an LRP warranty, not SMD!! SMD are their agents here in the uk, that's all. There should be a method of claiming that warranty from LRP somehow no matter where you buy the item from, if it has a warranty!

For me, I don't know why people get attacked for grey importing, if you can buy an item from abroad, ship it to the uk and pay import duty and it's still cheaper than buying here in the uk, something is badly wrong somewhere!! Especially in cases such as rc where I imagine all LRP esc's are made in one location thus all cost the same to that point (correct me if they actually manufacture in multiple countries!)? Of course I feel for the uk shops, but I don't think the buyer should be attacked!
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  #42  
Old 01-05-2009
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DaveG28 DaveG28 is offline
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Actually, have just read the warranty card, and SMD need to be careful. It does not at any point anywhere in the warranty card or on packing say you need a receipt to claim. It also does not say (in fact implies the opposite) that you have to claim through the distrbutor it was bought through. SMD have no leg to stand on on grey imports as far as I can see!

I imagine the excuse for demanding the receipt is to prove your the original owner, I'm really not sure legally who the onus is on there though tbh?
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