Bought Something From A Shop And Im Not satisfied....

[HarlowS]

lol i think i may of given you £67 for it

[plod]

Surely a few decals placed here and there to detract from the colour, would of been better than being nearly £13 out of pocket.

[bodgit]

£5.oo

[telboy]

Haha, I could have painted some nice flames on it for you Ash.

[DCM]

pmsl, ghosted flames, would of cost more than the box haha

[mark christopher]

Originally Posted by ashleyb4

Hi Guys

Bought a new polybutler from a slot car shop in the picture it shows its Blue So bought it when i received it it was grey. A horrible grey so i e-mailled them saying im not happy with it as its grey and they said the only thing they can do is give me a shop credit..... Is there anything i can do to get my money back. I paid on my HSBC Visa debit Card.

A

mine is a gun metalic grey, like it better than my blue and orange one

Originally Posted by HarlowS

Is it not going to cost you about £12 to post it back ?? Even if they gave you a refund i doubt very much that you would get postage costs back.

did the shop refund the postage u paid for him to ship it to you? i would say he did not have to do that?

[Scoobster]

The Distance Selling Regulations say you should get a full refund including the cost of delivery of the goods to the consumer so yeah the shop would need to refund that too.

The other trick they like to try is a re-stocking fee for returns which again they can't do even if they have it in the terms and conditions

[turbo_brick]

Originally Posted by Scoobster

The Distance Selling Regulations say you should get a full refund! including the cost of delivery of the goods to the consumer!

That's just what I was thinking, if I was sold something that was wrongly advertised....I would want the postage costs back too. If it was just out of choice I wouldn't ask for postage costs back.

M

[JCJC]

Originally Posted by ashleyb4

It reminds me of bacolite

A

Now - Bakelite, I may be up for a Bakelite polybutler !!

but grey plastic - no way....

[DCM]

No, it is not the shops responsibility to refund either postage, as the item wasn't faulty, just the buyer did not like the colour.

[Spencer Mulcahy]

Ash I have a blue polybutler sitting here doing nothing if you want to buy it off me £20 and its yours I will be at Worksop if you are interested. It isnt in perfect condition but it is ok.

[ashleyb4]

I dont expect him to refund the postage he said he wiill refund me when he recieves it. Im all sorted now with polybutler..

A

[Donutt]

Well done Ash - you're right to stand up for your rights!

I'd have probably painted it myself - once lacquered, it'd be pretty scratch-proof!

Spencer - I'll PM you about the PolyButler - £20 + p&p sounds quite good!

[Scoobster]

Originally Posted by DCM

No, it is not the shops responsibility to refund either postage, as the item wasn't faulty, just the buyer did not like the colour.

The distance selling regs state that you can return goods for a full refund for whatever reason, the item doesn't need to be faulty even if it turns up and you have just changed your mind or don't like it! If you contact them and tell them you are sending it back within 7 days they must give you a full refund of the cost of the goods plus the original cost of delivery of the goods to the consumer. Any sum paid by the consumer must be repaid as soon as possible and, in any case, within 30 days of cancellation.

[mark christopher]

Originally Posted by ashleyb4

£12.70 posted but atleast I got my £80 back.

A

Originally Posted by ashleyb4

Yea but its a proper horrific colour. I wouldnt of used it the chances are i would of left it in my garage and then it would of been £80 sitting in my garage but now its 67 odd pound sitting in my wallet.

A

Originally Posted by ashleyb4

I dont expect him to refund the postage he said he wiill refund me when he recieves it. Im all sorted now with polybutler..

A

Ash you crack me up

[plod]

Seems like a croc of sh!t to me

That a retailer has to suffer and lose money because someone doesn't like a colour, when it says colour may vary.
Seems to me the retailer has done what he should, and gets a kicking in the sack for no fault of his own.
Fine, if the retailer is at fault, then yes, you deserve a refund, but if not, then in my eyes you "should" be entitled to a refund minus postage at the retailers discretion.

No, i'm not a retailer, just a person who has common sense, something evidently lacking in todays world

[DCM]

It is swings and roundabouts though, if Ash had gone in, as a foot customer, looked at the Polybutlers, seen he only had grey, he wouldn't of bought it, maybe, next time Ash will ask what colour, and maybe the shop will do the same too.

The whole idea of the distance selling, is that you have the same protection as a foot customer, like if you ordered a pair of trousers from a shop, you ordered the correct size, they come and don't fit etc, if you had gone to the shop, you would never of bought them.

[mark christopher]

Originally Posted by DCM

It is swings and roundabouts though, if Ash had gone in, as a foot customer, looked at the Polybutlers, seen he only had grey, he wouldn't of bought it, maybe, next time Ash will ask what colour, and maybe the shop will do the same too.

The whole idea of the distance selling, is that you have the same protection as a foot customer, like if you ordered a pair of trousers from a shop, you ordered the correct size, they come and don't fit etc, if you had gone to the shop, you would never of bought them.

unless you did not try them on!!

[mark christopher]

Originally Posted by plod

Seems like a croc of sh!t to me

That a retailer has to suffer and lose money because someone doesn't like a colour, when it says colour may vary.
Seems to me the retailer has done what he should, and gets a kicking in the sack for no fault of his own.
Fine, if the retailer is at fault, then yes, you deserve a refund, but if not, then in my eyes you "should" be entitled to a refund minus postage at the retailers discretion.

No, i'm not a retailer, just a person who has common sense, something evidently lacking in todays world

i agree with you

mine is a dark matalic grey, not primer grey tho

[mark christopher]

its clear in his advert though

GetSlotted 98170 PolyButler Pit Box - Large

Description: (98170) GetSlotted

Poly Butler Pit Box - Large (98170). Superb carry case for cars, tools and spares. You won't find anything like this at B&Q. Box is carried and opened upright for secure transport. Colour may vary. 470 x 350 x 180mm (98170). Manufacturer Information: (GetSlotted)