lrp sphere tc help!!

[DaveG28]

Excuse my ignorance, is Jamie a spokesman/involved with the distributor?

Glad your sorted now Matt!

[budfish]

he works in the technical department for lrp i believe dont know if im meant to know that being a non serious racer lol

[jamiebooth]

Sorry i did not mean to offend anyone, i was annoyed..

I am just exasperated that we have dealt with matts return and agreed a replacement unit (when we recieve the speedo back again - repair guy sent it back same day after testing) within 24 hours of recieveing it, but yet on here we have been bad mouthed, threatend with legal action and mis quoted.

I try hard with my business SMD (I am the owner - we are UK dist for LRP) to be fair with people and when you consider the above facts its very frustrating indeed.

No one goes on a forum to say, "got my speedo fixed and returned within one day" "great service"

Regards,

jb

[DaveG28]

Ow, way to treat the people paying your wages (that's right, us, the customers).

There are far better ways of explaining the situation, perhaps along the lines of "unfortunately, a side effect of us protecting our customers by providing a voltage cutoff is that with some cells the cutoff is triggered by the high current burst in certain situations if their voltage drops too low. It's not ideal but unfortunately it's the only way to play safe and not risk discharging too far. For information we would recommend using batteries of x C rating and xxxxmah when using this feature. Obviously we'll look into how to make that point clear to buyers"

Might be better than saying how you can't be bothered.

I paid £95 for LRP products earlier today, and boy do I wish I could reverse that now. Certainly puts me off buying LRP for the esc I'm currently looking for!

Having said that, credit where it's due, you have resolved Matts situation!!

[budfish]

i cant believe this fella is a company director.obviousley PR isnt his strong point. we all know that lrp sell they products on the back of a lifetime warrenty. to read jamies rant on an open forum when he has to honor the warrenty makes me cringe. and the truth is he didnt honor the warrenty he has sent it back with its "common fault". well if its a common fault stop selling the esc.he only said he will honor it when told legal action will be taken which is matts consumer rights i.e the law. we do have rights in the uk we dont live in russia.so he only agreed to replace when matt exersised his consumer rights which he can lawfully do. then jamie comes on here and insults him politely and then trys to retract it well thats the thing about a forum its to late when you have said. he only offered a replacement under duress.3 of my mates have these speedos all three have been sent back at some point.i was going to buy one my self but i dont think ill bother when these people are knowingly selling them with "common faults" think ill stick with my £40 orion esc for the non serious racer it runs great no faults. i hope you learn a lesson from this jamie and keep your trap shut dont alienate your your customers and try not to be so condisending next time

[Chrislong]

Just to put this topic to bed....

I know Matt quite well, I have been helping him regarding his Sphere TC, and it is an unfortunate symptom I couldn't explain - so we (JEspares) sent the ESC back on his behalf.

The unit was returned from SMD directly to Matt before any of us discovered it essential he could use Lipo cut off, so we wasn't able to react to that info. But as soon as Matt received the unit back, it was replaced with a new SXX-TC at no extra charge.

SMD have been excellent, Ive spent a lot of time speaking to Jamie, and LRP gear is world class and so is the service provided through SMD. Don't doubt that.

[mattb]

yes thanks chris also i spoke to jamie booth personaly today and sorted all the crossed wires out hes actually a nice guy when you speak to him and had no quarms in swaping my speedo in the end i was very happy with the service thanks matt

[budfish]

is amazing how a new upgraded speedo can have such a calming effect everyone is happy orrrrr

[Chrislong]

LOL.
The Sphere has now been discontinued, so the only option now is the SXX anyway.

[budfish]

so what happens with the lifetime warrenty? is that transferred to the new speedo even though the ssx only has 2 years and yet the speedo that matt bought has lifetime? if it was me id argue the point. if not the advertising of lifetime warrenty should include or untill we stop making the speedo which is only 3 either way it seems a promise has been made that lrp cant keep!!!! personally i would prefair a sphere tc for life than a ssx for 2 years.

[matdodd]

Budfish do you even know who Jamie is?
He's a well known & respected guy who's been around RC for a very long time & by the sounds of it he has replaced Mat's speedo weather he had to or not!

So what's your problem with Jamie & LRP? Have you personally had bad experiences with his customer service?

Warranty's aren't as simple as people think, Jamie doesn't make the speedos he just distributes them and will have set criteria he must meet to be able to repair or replace a speedo, which will be set by the manufacturer not him!
I thought LRP stopped the life time warranty on the Sphere TC anyway, I know my ones had a 25 year warranty!

One more thing why do you think LRP have changed there Warranty's?
I suspect its because people have taken advantage for to long sending 2nd & 3rd hand speedo's back & getting a new ones in return.
LRP's warranty's are just as good if not better than there competitors!

[budfish]

could say the same for the speedo i bought from you then matt yes the nosram matrix evo only lasted 2 month then pop it blew still got it here in my draw want it back? thought not!!!! ill stick to cheap and cheerfull speedos in furture than buy second hand from people like you

[matdodd]

Could say the same, What do you mean?

People like me? Care to elaborate?

[budfish]

you implyed that people buy second hand speedos and claim on the warrenty when they arent entitled to.i pointed out that im not one of these people as i havent done that with the one i bought from you for £80. matt b is one of my best freinds and i know that in the first instance the speedo was sent back to him saying its a common fault live with it. them jamie booth came on here and insulted him with a post he has now deleted why did he delete it? becouse he insulted matt and all us non serious hobbie racers im entitled to my veiw and thats what i have posted. the speedo was only excanged when matt mentioned trading standards. the supplying shop under law have to exchange any faulty items they supply within 28 days the speedo was 10 days old.in turn the shop would return it to smd inturn they would to lrp.so dont make jamie has done matt a favor becouse this is not the case at all .it was faulty

[tyreman]

Originally Posted by budfish

could say the same for the speedo i bought from you then matt yes the nosram matrix evo only lasted 2 month then pop it blew still got it here in my draw want it back? thought not!!!! ill stick to cheap and cheerfull speedos in furture than buy second hand from people like you

If it lasted 2 months after you bought it, then went pop then it's user error (that means you), the end user probably pluged it in backwards, causing the failure.

Is the reason you use the cheap speedo's because they have a tamiya style connector?? and your not able to plug them in backwards.

I've known Matt over 10 years and his stuff is always in good condition, and like myself wouldn't sell something, he wouldn't use himself.

[DaveG28]

Before this blows up hope you don't mind me playing "moderator" and suggested a chill out or sort it on PM, and maybe the odd self editing of posts!

I'm sure all of us who know Matt trust him, and things fail eventually, it's life!

However, I do think it's a valid question to query how warranties work (for the life of me I don't understand what the warranty card is for, when if a receipt is needed that covers everything, but that's another point, also personally I think 2nd hand should still be covered, like a car warranty!?) and bluntly I don't see why you need to know Jamie to have a view on his public posts on here! Personally though I am happy to take other peoples word that he's a good guy, and make my buying decisions based on the quality/warranties and what I see of the companies involved! As long as warranty terms are laid out up front and pre purchase then it's up to the buyer!

And the main thing is Matt is at least sorted now, that's the most important thing!!

[budfish]

it was a deans connecter running 5.5turn nosram storm 17 tooth pinion in a lazer 78 spur im not saying matt knew the speedo was knackerd becouse it ran fine for 2 months but i would never buy a second hand speedo again becouse i lost £80 in 2 months.

[shanks]

Barny ddd barny ddd!

[tyreman]

Originally Posted by budfish

it was a deans connecter running 5.5turn nosram storm 17 tooth pinion in a lazer 78 spur im not saying matt knew the speedo was knackerd becouse it ran fine for 2 months but i would never buy a second hand speedo again becouse i lost £80 in 2 months.

If it ran fine for 2 months it wasn't knackered when sold to you , like my previous post USER ERROR.

If you want to have a dig at numerous people, the least you could do stop hiding behinde a screen name, and put your real name on your posts.

[budfish]

Dave lockleys my name and I don't need to hide behind a screen at all I'm entitled to my view. Race at bury most club meetings