DEX210 Ball Diff Outdrives

[RichyUK]

I spoke to Chris on the phone yesterday regarding the outdrives and my broken chassis. Nice chap. He was going to speak to someone about checking my e-mail and get back to me later, which didn't happen. Called back and spoke to someone different and he asked me to send over my photo's which i've done and they would be shipping replacement parts within 24hrs or so.

So, lets see if it works out...

[Origineelreclamebord]

Originally Posted by RichyUK

...So, lets see if it works out...

I'm sure it will, I've found the service from TD to be very good so far, so I guess they'll fix this (not just the parts, but their slow response lately)

[dpackster1980]

I've emailed support@team-durango, guess what? Nothing!

This weekend I emailed sale instead at the lack of backup. I suspect that that's not going to make a difference.

I work in the service industry and if our response was this slow we'd shut down or be sacked. This so called reshuffle excuse has been going on since they were bought out.

Well that's not going to wash with me anymore, in my eyes it's just less than satisfactory customer service plain and simple.

What am I expected to do not race my 210 whilst TD get their thumb out of their arse. Due to the lack of response it looks like I'll be doing just 4wd at Worksop next. Thanks TD for ruining my race weekend really thank you very much from the bottom of my heart.

Remember TD it's the general public that buys your product that pays your wages. Needless to say you've already got my money from the initial purchase of the kit so that's ok to ignore people.

[dpackster1980]

Well someone listened at TD, I'll be receiving the replacement outdrives this week. Thankfully before Worksop cutting it fine but at least I'll be running.

[Dombrasky]

me too, had reply today, replacements on there way
thanks TD

[cmgreen]

Originally Posted by dpackster1980

Well someone listened at TD, I'll be receiving the replacement outdrives this week. Thankfully before Worksop cutting it fine but at least I'll be running.

Alls well that ends well!

[RichyUK]

Just an update on my own situation.

Well i had NO reply to my e-mails, nor any parts arrive. I have just called again and apparently my replacements will be sent out soon....

I asked Stuart if he knows whether the hardness issue has been fixed but the are a little unsure as they don't really know what batch/batches they are bad in. But he assured me that they will continue to replace peoples outdrives if they continue to wear until the problem is fixed.

[dpackster1980]

I got 2 sets of replacement outdrives in the post yesterday they must be from the same batch.

They should last a few months or fingers crossed one set has both outdrives hardened properly and not just one.

[RichyUK]

Got my replacement outdrives and chassis today

[AndyG]

3 emails in now, only the first got a response.

[Danosborne6661]

Just sent the message to Team Durango, will keep you updated! Thanks for the reply again Doughty

[brooksy]

Emailed Durango at the weekend about my outdrives,got a reply today saying new ones will be sent out this evening

Thanks Team Durango for the quick reply

Have to say a big thanks to Chris Doughty and Craig Collinson also.

Phill

[Dean Washington]

I emailed them Monday about the out drives on my ball diffs, with photos, and yesterday received the replacements, which I think is an unbelievable speed, nothing but good things to say about team durangos service

[OneKiwi]

Does this apply to the gear diff out drives as well?

[big_boss]

yes it does. reread the first few posts of this tread.

[OneKiwi]

Will this work with TD or should I take one of each?