Team durango support-team

[racdeaf]

Did anyone get in touch with support team at durango by emailing and response from them ?

As I have send 2 email to them regarding defecting part on dex210 which I bought new from mb model

Still waiting

[Getpip]

I've had cause to use them a couple of times recently and they've been excellent.
Try giving them a call.

[bally]

Hi Robin,

If you are struggling send me a email with the problem and i will make sure its dealt with.

Thanks
MB

[racdeaf]

Originally Posted by bally

Hi Robin,

If you are struggling send me a email with the problem and i will make sure its dealt with.

Thanks
MB

No worry
U were next in the line to get in touch with
Will email you shortly along with picture

[jaank]

The diff crew doesn't fit?

[racdeaf]

Originally Posted by jaank

The diff crew doesn't fit?

Yeah that the 1 which doesn't have any tread on the tip end

[RichyUK]

Originally Posted by racdeaf

Yeah that the 1 which doesn't have any tread on the tip end

If its the screw that goes through the thrust washer, then the edge of the shoulder gets a little burred up from having the thread cut on it. I just gently filed it off with a small fine file and it pops right though.

Not ideal, but will get your diff built

[Jason A]

Hi,

The quickest and easiest way to get the problem sorted is to contact Team Durango HQ on +44 (0)1530 412352.

They will be able to resolve your issue in person and quickly for you.

Thanks

[racdeaf]

Originally Posted by RichyUK

If its the screw that goes through the thrust washer, then the edge of the shoulder gets a little burred up from having the thread cut on it. I just gently filed it off with a small fine file and it pops right though.

Not ideal, but will get your diff built

Well it impossible by the look of it


I would rather have a replacement than fiddle about with it

[dpackster1980]

After taking 3 attempts at getting a response on every issue I've had and have to email sales instead I decided to turn my back on TD. Shame really but at was starting to spoil my hobby so went to Yokomo instead. The quality of Yokomo is in a different league compared to TD of late.

[Andrius]

Originally Posted by racdeaf

Did anyone get in touch with support team at durango by emailing and response from them ?

As I have send 2 email to them regarding defecting part on dex210 which I bought new from mb model

Still waiting

I also strugling to get support from durango. I managed to brake one part while assembling DEX408. Also realized one part comes bent from factory. Emailed about that 2days ago, no response at all. No after sales support at all. Is it the way how durango cares about customers?

[NeilRalph77]

Never got my replacement DIMEC I was promised after mine failed instantly, the initial response was excellent but it was at the time of the spec B release so I was told if I could wait I'd get the new chassis not the old, strangely I don't even get a reply when I ask about it now.

[racdeaf]

Still no email from durango support team

[Andrius]

i wonder might worth email to US customer service? Seems uk customer service is absolutely kickass.

[MrShaun]

Andrius, it's Shaun here just give them a ring and they will give you a direct answer.

All the best.

[racdeaf]

Originally Posted by MrShaun

Andrius, it's Shaun here just give them a ring and they will give you a direct answer.

All the best.

1 problem is I am deaf lol

[MrShaun]

Hm, try contacting them through there facebook page.

[racdeaf]

All now sorted ..

Mod pls close this thread thank

[NeilRalph77]

Originally Posted by racdeaf

All now sorted ..

+1..

[Andrius]

I just got response from durango about 7days ago. They asking email pictures with the problem. Did that pretty quick. And silence again for while. I bought wrong car with pretty crappy support. My advise guys never buy any durango.