Contacting Schumacher?

[BloodClod]

Hi guys,

For those of you who've had issues with missing / defective parts, how have you been contacting Schumacher? I tried [email protected] which I found on their website but haven't had any replies despite 2 emails over the past week.

Are you guys using a different email address or perhaps their typical response time is a tad longer?

Just wondering how to contact them and how long to wait for a reply as there was a wrong part in my Cougar kit and I was hoping they could help.

Thanks.

[mikeyscott]

I call them by telephone..

[bigred5765]

ring the number off there web site,select option 2 tech support

[BloodClod]

Thanks guys. I'm not in the UK so calling them will be quite an expensive option. Hopefully they'll check their emails and reply soon or I just might have to make the call...

No one else have any luck with emails?

[mikeyscott]

Don't normally have any probs with emails, when did you send it?

Spoke to them earlier today and service was spot on.

[simoncrabb]

Originally Posted by BloodClod

Thanks guys. I'm not in the UK so calling them will be quite an expensive option. Hopefully they'll check their emails and reply soon or I just might have to make the call...

I use Skype when calling anywhere Internationally, great value for money.

[lochness42]

Originally Posted by simoncrabb

I use Skype when calling anywhere Internationally, great value for money.

+1, I called Schuey using Skype from Slovakia - much cheaper option

[eichkay]

Originally Posted by BloodClod

Hi guys,

For those of you who've had issues with missing / defective parts, how have you been contacting Schumacher? I tried [email protected] which I found on their website but haven't had any replies despite 2 emails over the past week.

Are you guys using a different email address or perhaps their typical response time is a tad longer?

Just wondering how to contact them and how long to wait for a reply as there was a wrong part in my Cougar kit and I was hoping they could help.

Thanks.

I emailed them useing that address and got a reply 2-3 days later as it was over a weekend gap.. how much detail was in the email ? i gave details on the shop i brought mine from and my location in the world so the email was hand balled to the correct person for that area which was harvey.

I was usng my yahoo email account aswell so it got past without being spam filter blocked.

[kwiksi]

I called them last Tues. from the Midwest in the U.S. about a gearbox half prob. Woke up at 5am to do it.. I got a new gearbox set Mon. this week free of charge. Less than a week. Nice service.

[moth898]

Its alittle harder to get to someone through e-mail because it goes to the general e-mail at shumacher. Make sure you e-mail customer service and like everyone else has said service is second to none. In my opinion you should make a two minute phone call, from what they've told me they are going nuts trying to get all the Cougars and Cat sx2 out. I'm a little old fashioned and like to speak to people instead of texting or e-mail.

[burniburn]

got the same issue, no reply to email. I'll call them.