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  #21  
Old 31-12-2009
Arthur Arthur is offline
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Hello

i'm also waiting for an order of many spares made on 13/12/2009. I don't have any response yet.

I hope that will be fast now to have these.

Happy new year (with our predator spares and kit ...)

Arthur

NB : the spares are here today, i hope that it will be the same for you
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  #22  
Old 04-01-2010
nismo nismo is offline
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Hello

i'm also waiting for an order of many spares made on 13/12/2009. I don't have any response yet.

I hope that will be fast now to have these.

Happy new year (with our predator spares and kit ...)

Arthur

NB : the spares are here today, i hope that it will be the same for you
i am still waiting for their email reply about the order & weather updates.

Desmond
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  #23  
Old 04-01-2010
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Angry waiting
make sure you got patients of a saint, i waited almost 5 months for an x-brace for my x-10.
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  #24  
Old 04-01-2010
nismo nismo is offline
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i dont mind waiting if they reply my mail or at lest keep me inform about the order status. I am sure you know the feeling when you spend so much on something expensive and you dont get any updates.
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  #25  
Old 04-01-2010
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mail them again
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  #26  
Old 05-01-2010
nismo nismo is offline
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UPDATED!
got a reply from Yanina..hopefully the weather in UK stay good and my order will be send out by this week...keeping my fingers crossed....
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  #27  
Old 05-01-2010
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Its snowing heavily here at the moment
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  #28  
Old 05-01-2010
b4pete b4pete is offline
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We have snow worse than most people, and we manage to get shipments in and out no problem.
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  #29  
Old 05-01-2010
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UPDATED!
got a reply from Yanina..hopefully the weather in UK stay good and my order will be send out by this week...keeping my fingers crossed....
well then you are luckier then me

I have mailed them two or three times and Phoned twice, always the answering machine, left a message ...

I guess I'll keep on trying to phone them.
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  #30  
Old 06-01-2010
b4pete b4pete is offline
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This is why I bought a durango, at least some shops have most parts you need
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  #31  
Old 06-01-2010
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well, i have placed some orders the previous week and got a message telling that these orders are taken car off today ... and usually i then have the parts within 1 week ... but I must admit that communicating withe mr Lewis and mrs Yanina seems to have become difficult in the last month.

A friend of mine (Phoenix) allready had send them several mails, waiting in vain for any response over the last month.

quite anoying, i must say
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  #32  
Old 06-01-2010
b4pete b4pete is offline
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Tell him to come on here and send a PM, they obviously come on here :
http://www.oople.com/forums/showthread.php?t=36984
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  #33  
Old 06-01-2010
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Tell him to come on here and send a PM, they obviously come on here :
http://www.oople.com/forums/showthread.php?t=36984
This is the best way I've found, Yannia responds quite quickly to her PM's.
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  #34  
Old 06-01-2010
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It's worth remembering that Xtreme is a very small family business, that's why if you have a car you are in pretty exclusive club.

It's not like ordering AE parts from a major retailer who has staff available 24/7.

If they are away on holiday or such then patience is needed, but this patience is rewarded with personal service.
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  #35  
Old 06-01-2010
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Quote:
Originally Posted by Stu View Post
It's worth remembering that Xtreme is a very small family business, that's why if you have a car you are in pretty exclusive club.

It's not like ordering AE parts from a major retailer who has staff available 24/7.

If they are away on holiday or such then patience is needed, but this patience is rewarded with personal service.
very very well said
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  #36  
Old 06-01-2010
b4pete b4pete is offline
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Quote:
Originally Posted by Stu View Post
It's worth remembering that Xtreme is a very small family business, that's why if you have a car you are in pretty exclusive club.

It's not like ordering AE parts from a major retailer who has staff available 24/7.

If they are away on holiday or such then patience is needed, but this patience is rewarded with personal service.
Stu, Well put, and I totally agree, however I was looking at the X11 as an alternative to the Durango and was put off by someone on here who has been waiting weeks for just his calls/emails being returned, it may be bullshit, and I hope it is, would be good if they just popped a note or something on here to clarify if they have a backlog etc which we all get from time to time.
I am however, going to purchase the 'R' edition in the summer for some bashing as I think they look awesome and really wanna build one!
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  #37  
Old 06-01-2010
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I am however, going to purchase the 'R' edition in the summer for some bashing as I think they look awesome and really wanna build one!

Please tell me you dont mean a pred for bashing? Its perfectly strong enough but seems a bit of a waste
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  #38  
Old 06-01-2010
b4pete b4pete is offline
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Just the plastic 'R' 1, got a durango for racing, im crap anyway so it doesnt matter lol
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  #39  
Old 06-01-2010
gabriel gabriel is offline
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Lowie do you remember what i said a couple of months before?Is anoying now for you?
Well think what was for me.8 months.
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  #40  
Old 07-01-2010
nismo nismo is offline
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Quote:
Originally Posted by Stu View Post
It's worth remembering that Xtreme is a very small family business, that's why if you have a car you are in pretty exclusive club.

It's not like ordering AE parts from a major retailer who has staff available 24/7.

If they are away on holiday or such then patience is needed, but this patience is rewarded with personal service.
hi Stu, understand that Xtreme is a very small family business, but slow respond to emails, updates and enquires is not a good thing...

i ordered a XR11 on the 14th Dec, Yanina replied on the 15th, saying they will try to send out the within the week...

Forward to 21st Dec, no update from Xtreme, i send another mail and Yanina replied that weather in UK is bad, Delivery companies are not accepting any parcels as they are unable to travel to the depot's.
ok, i understand, i cant get it before Xmas...

Forward again to 28th Dec, also no update from Xtreme, i send another mail and no reply.

4th Jan, i send a mail to Xtreme, and Yanina replied "Your order will be sent out hopefully tomorrow, I will contact our DHL agent regarding the weather conditions as they are still severe in many places. I will be sending it out by Express at no extra charge to compensate for the delay. I will update you tomorrow.

but till today, no reply has come back from Xtreme... and Yanina still can post in the other thread about her newborn puppies...

tell me, what type of personal service is this?

looking through at what others have posted, i think i really just have to have the patience of a saint...

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