lrp speedo failure

[jono83]

You got pm rich

[Carole_MH]

surely under English statutory rights law you only need a receipt if you want a refund, if the goods are faulty and you simply require an exchange then no receipt is needed, but you have to prove the faulty goods are not faulty due to wear and tear or accidental or maliciously damaged. If you paid via credit card or debit card etc then a statement can be used as proof of purchase too. I also believe that if you paid via credit card and the goods are faulty and cost over £75 then you can also claim from the credit card issuer.

[super__dan]

To comfirm it's Derek (sp?) Bailey, who is Dave Bailey's Dad.

The guy's a legend, prior to me running Novak He fixed all kind of speedos and serviced my KO radio gear over the years.

PM me for his address is needed.

[Doomanic]

Originally Posted by Carole_MH

I also believe that if you paid via credit card and the goods are faulty and cost over £75 then you can also claim from the credit card issuer.

There is a time limit of 90 days for that and who do you think actually pays if you get a refund?
It sure as hell isn't the credit card company!

[Team No Idea]

Originally Posted by DaveG28

Let us know what they say, I got a sphere about a mth ago, not sure where I put the receipt, wouldn't mind knowing if I'm already not covered!

Me too. i'm usually good at keeping receipts but that one got away!!

[andyg01]

I can't comment for what SMD are like.

But every single LRP I have had go wrong has ALWAYS been replaced

That is why I ONLY ever buy LRP Speedo's ...

This is all under Helger/Horizon ... As far as I am concerned A1 service.

[Mike Hudson]

Originally Posted by andyg01

I can't comment for what SMD are like.

But every single LRP I have had go wrong has ALWAYS been replaced

That is why I ONLY ever buy LRP Speedo's ...

This is all under Helger/Horizon ... As far as I am concerned A1 service.

Helger/Horizon no longer distribute lrp now, smd is the uk distributor for lrp and it's alot harder to get them replaced now unless it's still under the 120day warrenty and you have the reciept and the warrenty card for it.

[DaveG28]

tbh I don't think what they are doing is that off technically except for then advertising a warranty that virtually doesn't exist!! That bits well naughty!

[Fabs]

What strikes me is, who cares about a receipt, unless it is needed to prove it broke within a certain time. It has been bought hasn't it? Otherwise it would be in a box on the shelf of a shop...

But seen as LRP is supposed to provide "lifetime" warranty (or 25 years now) and it sure as hell IS an LRP speedo, and is certainly less than 25 years of age, I think this is just a LOAD of rubbish by LRP (not slating SMD as it would seem that they're just playing by the rules laid out by LRP).

[DaveG28]

What exactly is the point of the warranty card if you need the receipt?

[Chris Doughty]

recipts prove the country of purchase.

the UK distributors is hardly going to fix/replace a speedo that someone bought on a grey import.

[Doomanic]

Is it no longer a world wide warranty then?
It was when Helger were distributors.

[DaveG28]

Originally Posted by DoughtyUK.net

recipts prove the country of purchase.

the UK distributors is hardly going to fix/replace a speedo that someone bought on a grey import.

Why bother with a warranty card as well though?

And the White sticker on the esc? That part just sounds like an effort to make it difficult to claim, like mobile phone cash back deals etc!!

Plus, it's an LRP warranty, not a distributor one? I could buy an esc from the states, pay import duty etc, have a warranty card but no receipt and neither US or UK would agree to fix it!??

My current one is from DMS anyway, but it's still a point!

Don't get me wrong, I like the products, I just don't think they should claim a warranty that's so difficult to then use!!

[burgie]

Originally Posted by DoughtyUK.net

recipts prove the country of purchase.

the UK distributors is hardly going to fix/replace a speedo that someone bought on a grey import.

But an LRP speedo is built and ultimately sold by LRP, so LRP should repair/replace dodgy speedo's regardless of where they were purchased.

If the ESC is damaged by user error then a charge for repair, if repair is possible, is not unreasonable.

[Chris Doughty]

I was just trying to make a point that if everyone decided to grey import everything there would ultimately be no UK distributor as it would not be a finacially viable business proposition.

I don't know the inner workings of SMD or LRP so don't think I was making that statement as a representitive of either company, I was making that statement as myself

[DaveG28]

Off topic, but I'd still love to know who it is making a killing on selling these bits in the uk that makes grey imports so attractive? The government?

[WHITTLER555]

The ESC I refer to actually still works however it has a fault wherby it won't go into set up mode so I can't change anything.

To have to provide a receipt after a year of ownership is not viable.

I work in the banking industry lending money and some people can't come up with bank statements and bills to prove identity nevermind something they bought ages ago.

Helger used to be very good at either replacing or fixing a problem and did charge for the service.

I also take exception to paying £200 for an electronic item that probably costs £50 to make and then not honouring a 25 year warranty which is let's face it cost covered in the RRP. It does not matter where it was bought as the RRP would be the same.

If you buy a new car and sell it 12 months later the 3 year warranty crosses over to the next owner.

I know it has now made me think twice about buying LRP due to this situation and I did wonder if it was just me who felt like this. From reading this thread I am not the only one.

To compare the service, I had a problem with a Losi xcelorin and this was replaced, no questions asked by Horizon.

You just feel a bit cheated paying so much for something that advertises a full warranty which is so difficult to invoke.

[Doomanic]

you are not the only one. I am not racing 1/10th this year thanks to Nosram's new policy.

[Scouser]

Personally I think Mirage are ace for service. I had a Nosram Matrix Evo go on me a few months ago. I contacted them, telling them I had no receipt but only the warranty card. They asked if the barcode was intact on the ESC case (which it was) and everything was sorted. I didn't need a receipt at all. I sent my broken ESC off with the reference number on the Monday and on the Wednesday morning a brand new speedo was on my doorstep. It is for this reason I sold my LRP speedo and only run Nosram stuff now.
I think the receipt thing is because the warranty is non-transferrable. The lifetime or 25yr warranty is only valid for the original purchaser, which is partuicularly annoying if you are the original purchaser and lose your receipt.

[SlowOne]

I agree with Chris - SMD are not responsible for warranty on items not bought in the UK. We've brought this on ourselves by the practice of grey imports. If you were a distributor, and you knew there were a load of grey imports around, wouldn't you want to be sure that the speedo returned for warranty was one you sold? This isn't the motor car industry subject to EU Regulations!

As for who is ripping who off, we are ripping ourselves off. If we all refused to pay £200 for a speedo, the price would come down. There are cheaper speedos available. Again, I ask, if you were selling something that cost you £10, and the market price was £100, would you sell it for £50? Not if you wanted to make money you wouldn't!! Is there anyone except Oxfam in business to act as a charity? No. You're in business to make money. and you make money by maximising the difference between cost and selling price.