All too often people moan n groan about the cost of things and shoddy service we get this day and age, me included but I just wanted to mention 2 shops, which are local ish to me (within 1 hrs. drive).
I'm sure you have heard me witter on about being a newbie to the hobby at quite a late age (39) having never raced as a kid etc. as many did when they were younger and frankly I had no idea where to start or what to get when I bought a car a number of weeks ago.
MB Models and Moss Models have been fantastic to me, sure I have spent some good money with them for my cars, a buggy and a sct and all the equipment etc. that's needed to run them but their service has been superb. Neither has tried to sell me anything that I don't need just to make a few quid extra and BOTH shops has spent a considerable amount of time with my both in person and on the phone. I have been to both shops in person recently and when I first got my cars and they have sorted electrics and soldered things for me even if its taken an hour to do it as well as little bits n bobs along the way which all adds up - and no moaning and no extra charge for the pleasure, which nowadays seems harder to come buy.
I am sure there are other shops with the same superb service which I have not experienced but the above two I have and believe credit where credit is due.
I don't know these people on a personal level only as a customer and I am not sponsored by either of them but just wanted to say a BIG thanks to both shops for helping a newcomer out in the hobby in getting me going and passing on your invaluable knowledge too - it is greatly appreciated