Issues with HobbyKing deliveries?

[jrenton]

I decided to try a HobbyKing servo as I had heard the quality was good and the prices low but I have had loads of problems with delivery.

They provide free delivery which is described as 6 to 39 day. I waited for a month before chasing them and from tracking details I could see the parcel had entered UK 10 days prior.

When I contacted them they did not have a clue where my parcel was, who the courier was or when it was going to be delivered. They suggested I go to my local post office or customs to see if my parcel was there!!

They also said the 39 day maximum was 39 working days and I needed to wait another month for delivery! I decided to request a Paypal refund as the longest time after purchase you can raise an issue is 45 days so outside their 2 month delivery window.

Am I alone in these troubles, just unlucky, or have others had issues getting parts delivered from them?