Another HobbyKing victim

[Dandare]

I give up with HK. Two A-Spec shorty pack ordered, one was over-discharged & my charger wouldn't charge it. Got the ball rolling via their website, I posted the faulty pack back to HK uk for inspection as requested, in the mean time I order another as I needed two asap. After about a month I receive an email confirming the battery was indeed faulty.

I only wanted a refund but, they tell me a replacement battery is waiting for me at the UK warehouse All good you may think, the issues I have are that a) I wanted a refund not another pack, b) they never offered to cover my postage cost for sending the faulty one back & c) they now won't even post the new one (the one I don't want !) to me, instead they expect me to do a 1:45min round trip to pick it up.

So, I write a snotty email saying how dis-satisfied I am & that they can either refund me of at least post the new battery to me blah blah, even suggesting they don't bother putting 'have a nice day' at the bottom of each email they send . Today I get an email apologizing for the delays (a week each time I email to get a reply) as they've had a high volume of emails recently etc etc, yet all they've said is that my replacement battery is still waiting for collection at Elmsett & ended by saying 'have a nice day' Honestly, I may as well head butt something really really hard !
I honestly didn't care whether this matter was over a £20 or £200 product, I just wanted a simple refund. I guess i'll to have to pick up this battery at some point or else i'll probably loose that too.

Certainly i'll think again before ordering anything more, if I do buy more lipos I'll be going in to collect & checking the voltage at the desk.