Thanks to everyone for all your replies, I have tried a few suggestions with no luck but the shop I got them from has said send it all back and they will try to find out what's wrong and replace etc whatever needs it?
It is mighty confusing though, especially from the helpful replies I've got?
I will let everyone know what the shop says so if anyone has a similar thing in the future they can hopefully sort it.
It's great to see the knowledge that's out there tho and how willing everyone is to share it too.
Many thanks everyone, I will be in touch:-)
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21-09-2013
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