Poor HobbyKing service

[sticky]

I know a few other threads have touched on this, but this is my tale (so far)....
Until this order, I've never had a problem with ordering, paying for or receiving goods from their uk warehouse.....
I ordered, and paid for through their website from UK warehouse an esc and program box on 28th July....
Another order for batteries placed after this on 29th July, these arrived promptly....
I contacted HK on Saturday 10th August as to the whereabouts of my esc order, the money has gone through PayPal to them, they said they'd look into it, 5 different staff members later I was told I had paid to an account that's incorrect, I questioned this as my PayPal invoice shows otherwise....
Still no joy, so I've raised the issue with PayPal and informed HK of this....
They've (HK) now closed my case with them, I have no goods and await PayPal to help further....
HK then have said once I get a refund that I should re-order, then contact them to check order, then they want me to contact their accounts department to confirm payment is correct...

Am I being unreasonable to think they should confirm to me the order without me having to double check? Other excellent model businesses manage to confirm by direct email reply....