Team Xtreme - Issues resolved.

[paulj]

I really didn't want to be putting this up on here but circumstances have forced me into taking action and posting my thoughts on the shabby, lying, service I have received from Xtreme.
I placed an order for an RB6 Vega kit 2 weeks ago and then on the next Monday morning received a call asking if I wanted to wait until the end of the week for a new gearbox update which was being worked upon as we spoke. So I obviously said yes, no point in buying an older version of a car unless it's at a discount. At this point I was told end of the week (June 7th) for delivery was very probable.

I heard no more, despite emailing, until I called on Monday evening 10th, and was told dispatch tomorrow. Checked with them late Tuesday as nothing arrived and no dispatch notice appeared, aaah yes, sorry a bit of a delay we are packing them now and it will go first thing Wednesday morning by Special Delivery. So guess what, Thursday - nothing, nadda, zipp. I called again and got some excuse about anodizing, very sorry, delayed, blah, blah on the job packing at this minute you will most definitely have your order tomorrow by Special Delivery. Lo and behold a dispatch email arrives twenty minutes later, fine I'll have the kit and a late build for Saturdays regional.
No tracking numbers as promised though? Should I be worried? No not this time, they won't lie again will they?

Hmmm looks like I should have worried at no tracking number.

Today what happens? Nowt, nadda, zipp, nothing - oh except the bodyshells that Gingapaint had promised and worked late into the early hours - Chris emailed at 12.15am! to say he was just final coating them to get turned around and out the door next day - top class service above and beyond in my book.

Team Xtreme? Can't get a response to either email address, telephone or Facebook page. Where is my order? Why do you lie to customers? If there is a genuine delay tell the truth. I'd far rather that than taking time off work to wait for an order that has not been sent.

Oh and in case you think this is just me ranting - which it is to some degree - Dobber on here has also had the same promises made to him for an RB6 Vega kit and guess what? Nothing, nadda, Zipp...

So come on Xtreme let's hear your side of this saga...