Quote:
Originally Posted by bally
Official MB Statement!
The item was sent Royal Mail 1st Class Signed For, it was posted when we said it would be and delivered next day.
Royal Mail clearly haven't done the job we have paid them to do by not getting the item signed for.
I recommended the customer to fill in a P58 claim form, as the item is not lost, but has been run over, I am not sure Royal Mail will even pay out in such a circumstance as the item was delivered undamaged, however it should have been signed for. In cases where items are lost we usually try and claim, but i have never had a claim accepted in 7 years.
I have spoken to Royal Mail and made a complaint that a Signed For item has been delivered and not signed for.
Either party can make a claim thats why the claim for ask if you are the sender or recipient, in my experience if the item is lost we claim, if damaged the customer as they have the item, Royal Mail will want to see evidence.
In this case i don't think there is any point making a claim as i don't think Royal Mail will pay out.
As a gesture of goodwill i am willing to replace the items.
Regards
MB
|
think that sums it up perfectly, the post office need to show its been signed for, but ultimatly even they did not deliver it damaged.
and how many other shops would offer to replace at thier cost!! shows why mbm are one of if not the best shops in the uk
07-02-2013
Threaded Mode