hi all,ive had this charger for about a month now,ive plugged it in today to charge my gear up and it dont work off the mains

it will however work if i plug it into 12v supply.ive changed the fuse in the plug but still wont power up from the mains.which is rather annoying as i wanted to charge the 12v battery im using now to charge my stuff grrr.
Has this happened to anybody before or am i just unlucky,also do you think i will be able to get it changed by the shop i got it from,which was jespares?
cheers dave.