Bank HELP!!

[Lee]

I need help with my bank, theyre nobs!!!

Basically on the 14th June £4.5k was debited from my current account, i only found out last monday, it was supposedly sent to the company who do my administration and accounts, they have no way to debit from that account.

Now they cannot find out where the money has gone, they cannot find a sort code or account number for where it has been sent and it looks to have been put through manually rather than direct debit or a cheque.

The company who it was allegedley sent to have confirmed they have not recieved the cash. The bank say they are looking into it and they will call me back but i am getting nowhere.

Could anyone advise on what to do to take things higher or to get things moving, i have threatened to move banks as i cannot use this account but that doesnt bother the girl on the other end of the phone, why should she care?


Help please!