royal mail claim

[ianhaye]

hi there anyone have delt with a royal mail claim, i have a motor sent as a gift to me spv3 but it got damaged in post, royal put item in a jiffy bag and said sorry has been damaged etc, but where do i stand claiming as a gift with no recepit, it was sent special delivery so can claim up to 500, new price of the motor is about 60-70 but how would or do i need to prove to them the value of the item. and also imm guessing there claims take a while to get sort ? thanks