Model shops/ordering

[Team No Idea]

So there i was, sat at work when the postman drops in a wee jiffy bag for me. Strange considering i cant remember ordering anything!
On opening i find that it is some Associated blue springs that i ordered through a well known uk Model shop just over 1 year ago ! 09/05/08 to be exact.......back orders can take take a while so ive been told, but a whole year??
Anyway, there is more!, i ordered front springs, and its clearly on the invoice as "front spring Blue", you guessed it, they sent rears ! d'oh!

Compare that to DMS Racing who i have been using quite a bit over the last few months. They give a Spot on service, really friendly, parts shipped and delivered mega quickly and offer the kind of service that we all come to expexct these days.
Thank you DMS!

I know everyone can make mistakes, myself included and i know its not a lot of money, but i too work in the retail industry dealing with every day customers selling a product and it is very hard to please everyone all of the time but if this happened in our shop...... i would think something, somewhere was not working as perhaps it should do.

Forgive me if i sound a tad harsh i dont want this to turn in to a huge slagging off session. Just thought id say something.