known Spektrum DX3R-problem

[Lowie]

I recently bought a Spektrum DX3R-radio second hand via this forum from a UK-bloke.
Price was very low to my amazement, so I was happy when my bid was accepted.

I also did some research on the net and downloaded the manual, read stuff about it ...
and also read about some early series which showed an error:
when switching between stored models ... (you can store 30 models on the DX3R ... who has 30 models?) ... the radio looses bind.
Relatively easy to quick-fix: "all" you have to do when switching models, is re-bind the receivers ... every time again.
(source: Spektrum)

I received my new radio and was a glad boy. The setting-up of this Radio is so easy, NICE!

Overhere in belgium, we do not run (offroad 1/10 ) 2WD and 4WD on different days.
If you drive in two categories you have to switch during the day
Also, I drive RC-cars because it's a fun thing to do with my kids, which use daddy's Radio, but with a moderat-throttle-setup
.. so this DX3R seemed perfect for me with the multiple setup-models available.

and so I tried setting -up different models into the radio .. and yes, you guessed it .. I seem to have received one of these faulty Radios.
Now I have to rebind the receiver EVERY time I swith a to another stored model.
If I go racing with one of my sons, that means I might have to rebind like 12 or 18 times a day!!!

AND the buyer NEVER mentioned this to me!

(He must have knwon this as the Radio losses the bind on EVERY model-switch i tried and tested ... and the radio showed different models stored when it arrived.)

Now, how am I going to get this fixed?

I do not have a buyer-receipt. And I'm almost sure my local dealer, which is the official Spektrum-suplier for Belgium, will not help me since I didn't buy it with them or without this buy-receipt.

On the Spektrum-site-page, regarding this error
http://www.spektrumrc.com/Products/S...ProdID=SPM3100
a phone number is mentioned ... but no zone-number or country.
Is my assumption that this is an UK-company and UK-phone-number correct?

Is there anybody who might bring me into contact with the Spektrum-people to sort this out as phoning from Belgium isn't so cheap AND although I am able to write in English, it still is not my mother-language so it's not always so easy to explain myself.

all help mucho appreciated.

Ludo