BT british telecom arent they great

[ashleyb4]

The past couple of days I have been having problems with my internet ive been gettign very very slow transferrer rate and difficulty connecting i was gettign 1 and 2 MBPS tranffer rate!!!!!!! So i have found out today after being on the phone to BT for half an hour they think im a high demand customer and they have put a fare usage policy on out account so when ever demand gets high my internet is rubbish dont you just love BT its currently crusing along nicly at 54MBPS like it should do.

A

[jimmy]

Ntl / virgin are equally crap if not worse. we've had ntl for years and there was no policy, no 'limit' but virgin secretly inserted one despite the fact we refused to change/update contracts.
So now I download a few hundred meg in an evening and the connection goes to 1 meg (from 4) and stays like that for hours.

[glypo]

BT don't hide really hide it though. To be fair BT has been the best ISP I have had. I've never had any downtime with them since 2004 when I moved from a different ISP.

What package are you on? I'm on the option 2 which is a supposed 8GB limit a month. I regularly go up to around 15gb a month and tend not to get limited. A good trick is to phone up, and say you're moving ISP. When they ask why, and you say bandwidth, they upgrade the package for free usually in fear of losing custom.

It's just a shame I can't speak as well about the Home Hub. Awesome idea, and broadband phone is awesome as a free second phone line....... but what a rubbish bit of hardware! Still, a decent VoIP ADSL modem router soon sorts that out.

[Garry Driffill]

At my old job we used to take 200 BT customers a day becasue of bad service

[DCM]

I don't even have a BT line anymore, and my Virgin connection seems pretty good, but then I ain't uploading or downloading lots....

And Ash, you are sooooo lucky, never had to deal with dial up?

[ashleyb4]

Oh dcm ive had dial up OMG i used to call it windup. Its still cruising along nicly now so hopefully should stay like that now.

Im on BT option 2

A

[jim76]

54mb/s? are you sure? thought the fastest on the market was around 24mb/s?

[Lee]

Im with SKY right now its ok but not great, it just goes off for times which is crap, but its cheap and pretty quick.

I found pipex better, i was with them in my old house, never ever had a problem

[gramey]

Originally Posted by Garry Driffill

At my old job we used to take 200 BT customers a day becasue of bad service

We've obviously been lucky, had a BT land line ever since we got married (28 1/2 years god help me) and I was originally with Sky for my internet but it was rubbish. I changed to BT some 5 or 6 years ago, now on Option 3 with broadband, and I've only had one 40 minute period offline. It occassionally slows a little but other than that it's been fine.

[Southwell]

Originally Posted by jimmy

Ntl / virgin are equally crap if not worse. we've had ntl for years and there was no policy, no 'limit' but virgin secretly inserted one despite the fact we refused to change/update contracts.
So now I download a few hundred meg in an evening and the connection goes to 1 meg (from 4) and stays like that for hours.

Yeah they call it 'traffic shaping'
between midnight-4pm it is unlimited, 4-12 if you go over a certain limit they half your connection speed. I hit the limit at my parents in under 15 mins, then the connection was unusable!
Sky 16mb BB unlimited and £10 a month FTW!

O and if your Vrigin connection is really slow then your UBR will probably be overloaded, which they do. With the new 50mb service they are using a different system but i see Virgin getting worse and worse.

[Southwell]

Originally Posted by ashleyb4

its currently crusing along nicly at 54MBPS like it should do.

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54MBPS is your wireless speed

[ashleyb4]

Originally Posted by Southwell

54MBPS is your wireless speed

Yea but when i have this problem it goes down to 1mbps or if im really lucky 5.5

A

[markwilliamson2001]

A lot of 'actual' broadband connections I found were normally to do with peoples location and distance from the exchange. Also dodgy phone extensions inside peoples homes don't tend to help!

Most of the time, it is peoples comps slowing things down as Andy has rightly said. Ash, 54MBps IS your wireless speed. Your internet connection will be much less than this... (numpty)

[ashleyb4]

Yea i know this but i have done some tests if i disconnect my DSL line from my router the my wireless speed goes up to 54 an stays there but if i plug it back in again it will go for about 5 minutes then die again not totally just go down to 1MBPS or 2 or 5.5 which is useless unplug the dsl line and it goes back up to 54. I then moved my router to the upstairs phone line and the wireless stick was about 5 meters from the router with onthing between it dsl line unplugged runs 54mbps plug the dsl line in and it will live for 5 minutes then die again. Fortunatly now ive run bt it all works nicly again and it runs fine odd! oh well

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[glypo]

Yeah, but your router connection speed is completely unrelated to BT, I think that's the point people are making. If it goes wrong it's your fault, or your equipments fault, not BT's