Giant Cod

[Chequered Flag Racing]

no not the fish but a popular UK online store

might not selling Hobbywing products in the near future

post on rctech

Originally Posted by COBRARACING

He wont be around soon either as our product is being undervalued by his website

Originally Posted by COBRARACING

How much hobbywing product do you see in uk hobbyshops. Maybe 2 stores? for 5% margins the stores will not take the product thus causing us a real headache for promotion in the UK .
The answer for racing in exile he sells to stores and is finding it hard to get the product into the store as most wont even get out of bed for 5% while we have online stores prostituting the price the product will not grow in the UK. Plus if you sell hobbywing support the warranty dont send it to stuart cheeryblost for warranty do you get my drift alot of these online stores want to sell product but not support the customer when something goes wrong.

[dodgydiy]

take the product from him and people will just buy it in hong kong for the same price, why shouldnt giantcod be able to sell hobbywing stuff at that price if he wants to. i would prefer to buy from the uk but if forced to, like many others will just turn to ebay

[bigchris]

these s the guys at my club - speedo' are selling like hotcakes to guys at my club - mainly from giant cod ....

[Monkeys Punk]

I wouldnt worry too much. Angelo (cobra) sold me a speedo for twice what I got it from from Giant cod about a year ago, When I confronted him about it he said he would stop Rob (Giant cod) from selling Hobbywing. That was a year ago and there still going. Angelo just wants to up the price off it.

[ch!3f]

to be honest i wont be buying from giant cod again shocking service took nearly 2months to get a refund on a faulty item and for the price id rather save a few quid even if it does take 2-3weeks to come from hk.probably get a quicker return service too!lol

[RogerM]

Why not buy from the official UK importer http://www.racersinexile.org.uk/ ?

When I e-mailed HobbyWing to enquire about their products they pointed me towards Stuart @ Racers In Exile as their approved UK agent and he has been nothing but helpful and the products are great. The prices are good too, £100 for a ExRun 120A V2.1 which is about £60 cheaper than the equivelent Speed Passion unit.

Stuart will happily deal with an issues you have and although I've had nothing but perfect service from my units I know of one that went back and was replaced by return of post.

Ok his website "live stock" isn't quite as live as it could be some times and there may be a small delay in replying to mails (but they always return phone calls quickly) but that is not unusual for a number of companies.

If you want HobbyWing from a UK source Racers In Exile is the place to go!

Hope that helps people find what they need.

[RobW]

What am I missing here?

I've got three Xtreme Stock hobbywing speedos which are amazingly good value and have been faultless to date. Bought one from Giant Cod and the other 2 from Racers in Exile. Giant Cod was cheaper but did not have them in stock when I wanted to get more when I realised what good speedos they were.

Is the issue that Racers in Exile are the "official" UK distributers and Giant Cod have sourced them elsewhere? From my perspective they were both UK based websites so I thought I was doing the "right thing" by buying in the UK. Now it turns out I should be checking where people get their stock from

Not had a problem with any of mine so cannot comment on support/warranty.

Rob

[damselfly]

Originally Posted by ch!3f

to be honest i wont be buying from giant cod again shocking service took nearly 2months to get a refund on a faulty item and for the price id rather save a few quid even if it does take 2-3weeks to come from hk.probably get a quicker return service too!lol

I've never bought from Him, but i've heard some horror stories by researching via Google.

His return policy is an absolute piss take to put it mildly, which indicates He knows absolutely toss all about retail and the way in which Paypal will completely override His policy should you buy a faulty product from Him.

In Irish lingo or Scottish lingo ( can't remember which ), Giant cod apparently means big joke.

[big air]

Originally Posted by damselfly

I've never bought from Him, but i've heard some horror stories by researching via Google.

His return policy is an absolute piss take to put it mildly, which indicates He knows absolutely fuck all about retail and the way in which Paypal will completely override His policy should you buy a faulty product from Him.

In Irish lingo or Scottish lingo ( can't remember which ), Giant cod apparently means big joke.

I've bought a good few thing from Cod and never had a problem and always got it the next day, Never had a warranty claim though.

[leepez]

Does anyone one have a contact number for Racers in Exile?

Thanks,
Lee

[Chequered Flag Racing]

Originally Posted by leepez

Does anyone one have a contact number for Racers in Exile?

Thanks,
Lee

ever used google?

try http://www.shopmania.co.uk/site/racersinexile.org.uk

[markymark6183]

always had a great service from giant cod and will continue to use them

[leepez]

Originally Posted by Chequered Flag Racing

ever used google?

try http://www.shopmania.co.uk/site/racersinexile.org.uk

Google happens to be my homepage and my email account funny enough.

Believe it or not I even found that same website/info that you so kindly went to the effort of copy & pasting the link above.

Try phoning that number sunshine see how far you get...........

Hence I asked the question.

[simond001]

If the RIE numbers isnt available ping me and I'll give you his mobile or help if I can.

One of the things we need to apppreciate is that most of the guys that run a small RC supply company do it with a love of the hobby. They will do what they can to help other drivers and customers.

[Chequered Flag Racing]

Originally Posted by leepez

Try phoning that number sunshine see how far you get

No need for anyone to phone as you've done it and found it dead

Originally Posted by leepez

Believe it or not I even found that same website/info that you so kindly went to the effort of copy & pasting the link above.

So why didn't you let folk know you'd googled for a phone number and not link to the one you'd already found dead


Strange

the 'recommend' importer doesn't display a phone number on their web site as far as I can see yet the 'grey' importer does

[SlowOne]

Originally Posted by Chequered Flag Racing

So why didn't you let folk know you'd googled for a phone number and not link to the one you'd already found dead

Because you assumed that he was asking because he was lazy and feckless, whereas he was busy and intelligent. He'd already done the obvious things, and then some, and was asking if anyone had a number. My assumption from his post was that he wanted a number that worked, not just any number whipped out of the inaccuracies of the interweb...

[adon30]

Originally Posted by leepez

Does anyone one have a contact number for Racers in Exile?

Thanks,
Lee

02032877571 and ask for Stuart (very helpfull guy)

[leepez]

Originally Posted by adon30

02032877571 and ask for Stuart (very helpfull guy)

Thank you

[Fabs]

I don't like fish anyway, isn't that what this is all about?

[Cherry2blost]

Originally Posted by leepez

Does anyone one have a contact number for Racers in Exile?

Thanks,
Lee

Hi Currently it is 0203 287 7571, but we are moving to larger premises soon and the new number will be 01708 500 700, if you call on this someone will be able to take your details and pass the message over to me for now until the new line gets transferred from our previous business, or you can always try to catch me on my mobile, am more than happy, if I don't answer straight away means I am on another call etc but it is 07900 363649. Looks as if Shopmania have the wrong number down which is a bit of a bummer

[email protected]

We have finalised a large shipment from HW all due to arrive on or about 25th June, we have pre order discounts in place and free shipping for incoming items, we are working to get all the new incoming stock up on the site but by golly theres loads to do.

As a side note, Brian Eldridge our Team Driver in the UK, has been doing really well with Hobbywing equipment, finishing 9th in the 'A' at the Cotswold National. Congrats buddy.

We also have been putting in place a 'clubman' arrangement with selected club members at different clubs, but we have openings for more. All we ask on this that you be knowlegable on the equipment, are happy to promote the product and help out those who need advice, settings etc. Several of the guys are already helping drivers with updating software trackside etc for them.

I am not going to be drawn into the wheres and why's of this thread, suffice to say, we support our product, carrying silly things like power caps, spare cases, fans and all the niggling little bits people can break. We are happy to be representing Hobbywing in the UK and so far have gotten the products into a variety of retailers for you all to go buy from.

We have been racing Hobbywing for over 3 years and are happy to give advice etc over the phone or if you want via email, we have all available firmwares for the last 2 years or so and we can deal with the warranty side of things for the units with serial numbers that we have sold.

If you have not bought a unit from us we will still look at it but we may have to charge for repairs as there may well be counterfeits out there but if we can we will look after you.

Apologies if you find the number busy, as I try to spend as much time as needed with people when they call, unfortunately (or fortunately) demand outstips our ability to communicate and obviously we have lost loads of sales due to tying the number up chatting to customers, rest assured 2 to 3 weeks there will be 5 lines in allowing us to take calls, but to be honest why not leave a message and we will call you back, just remember to leave your name and number so we know who to call.

Cheers and happy Hobbywinging All

Stuart
Racers in Exile UK
www.racersinexile.org.uk