Consumer Rights on Used cars. Help Please!

[Danny McGee]

Hiya Folks,

Just wondering if anyone know my right when it comes to taking back a used car to the garage with regards to consumer rights and trading standings

Ive had a new car for 4 weeks and in that time its been back three times for the same issue. I keep getting fobbed off by the dealer who takes me for a bit of a fool. I'd like to think im not and can give as goos as i get, however, last night the light on the dash (pdf) has some on again. The guy at the garage mentioned they were going to take it off and steam clear it.

Now ive spoke to two main dealers and they said that's rubbish and it wont actually fix a thing. Its starting to get a royal pain as its 100 round trip plus the miles the guys are doing (re-generating) the car.

Im thinking about mentioning the trading standards and telling him if he doesnt get it sorted then i am going to pass the case on to them and see where things go.

Any help appreciated

Danny

[Northy]

Do you mean DPF Danny? That's the "diesel" cat, not sure they can be cleaned if they are that bad. However our Vectra used to clean the DPF on a run every now and again.

Probably not much help.

G

[bodgit]

Under the supply of goods and services act 1982. Godds must be of satisfactory quality and any services (repairs) must be carried out with reasonable skill and care.
If they cannot fix the fault after a reasonable time you can get an indipendant report. You should send them a copy of the report and give them 10 days to effect full and lasting repairs.
If they fail to do so you may be able to get the repairs done elswhere and seek compensation from the small courts.
If you paid by credit card for the car under the consumer credit card act 1974 sect 75 you can recover your losses again via the courts. The credit card company by allowing the dealer to accept their cards are responsible for any losses.

[MattW]

Danny, which warning light is it??

Regardless of which one it is, steam cleaning isn't gonna do jack!

If it's the actual DPF lamp, and it's a genuine DPF error, then you're potentially looking at big bucks - which makes it more of an issue. I believe i'm right in saying that it has to be manually re-generated - which in theory can clear it. However, i'm sure there is a point that if that doesn't sort it, then it needs changing. There is some good info on Seatcupra.net

I had an AX GT (don't all laugh!) that after I bought it, it became obvious that it had been involved in an accident that hadn't been properly repaired. I spoke to citizens advice, and on that occasion that advised me that I had a potentially good claim that the car wasn't fit for the purpose that it was intended (i.e the rear end was bent!!). Happened to throw this into conversation when discussing it with the garage, and all of a sudden they were happy to sort it for me.

[bodgit]

Read the full item for better details. the above is what trading standards told me with a similar problem I am having with a car.
http://webarchive.nationalarchives.g...beencarriedout

[Danny McGee]

Originally Posted by bodgit

Read the full item for better details. the above is what trading standards told me with a similar problem I am having with a car.
http://webarchive.nationalarchives.g...beencarriedout

Thanks for that, very useful indeed

Danny

[HarlowS]

The DPF is classed as a consumable item and as mentioned steam cleaning it will just make it look nice on a ramp. If i were you i would get it removed, get a straight pipe put in its place and then get it remaped. You wont have any more issues and you will get a bit more power out of it. Thats what i did with my Alfa and the difference was light and day.

[Danny McGee]

Hiya Matt,

Its the DPF lamp yer and yer having spoken to the Seat main dealers it has to be force regenerated which they can only do and like you say its a bit spendy spendy, hence the wanting to get them to do it.

Im thinking that a that with CBA would be a good idea on monday but im taking the car back tomorrow as im getting a bit cheesed off.

I'd like to know how long a (reasonable time would be) as for how long before i can go nuts basically

Cheers

Originally Posted by MattW

Danny, which warning light is it??

Regardless of which one it is, steam cleaning isn't gonna do jack!

If it's the actual DPF lamp, and it's a genuine DPF error, then you're potentially looking at big bucks - which makes it more of an issue. I believe i'm right in saying that it has to be manually re-generated - which in theory can clear it. However, i'm sure there is a point that if that doesn't sort it, then it needs changing. There is some good info on Seatcupra.net

I had an AX GT (don't all laugh!) that after I bought it, it became obvious that it had been involved in an accident that hadn't been properly repaired. I spoke to citizens advice, and on that occasion that advised me that I had a potentially good claim that the car wasn't fit for the purpose that it was intended (i.e the rear end was bent!!). Happened to throw this into conversation when discussing it with the garage, and all of a sudden they were happy to sort it for me.