BT line reconnection

[Southwell]

Sorry, this is kinda off topic

We cancelled our line a few months ago and have no decided to switch broadband providers, which requires a BT line. We phoned BT to reconnect and naturally expected a fee to do so, which was £120!!!!!!!!
Has anyone else done this recently and had to pay this much? They wouldn't even have to come to the house as all the lines are still in!!

Cheers

[_sleigh_]

I thought you could "Come back to BT for free"... That what the TV advert used to be.

[DCM]

It all depends on whether you had your BT line 'de-activated' or removed from the house, if your BT line has been dremoved, then you have a reconnection fee which is steep, if the line is still there, and it is BT you are going to, should be free.

[Nick Goodall]

Ian, it's so funny you've started this as i'm having a nightmare with BT & Sky at the moment!

We moved in to the house in Feb 06 and when they'd built it they'd already installed the line with BT sockets etc, but as we had to get a BT line activated we had to pay the £120 installation fee. We then went to Toucan for £25 a month Broadband and phone calls service but now have decided to go to Sky.

We've had to cancel with Toucan and get any Tags removed from the line so that we can start up with BT again and then have our broadband and phoen through Sky......... it's actually been dragging on since May and has been one of the most compliacated and painful experiences i've had when dealing with any company - they all make it so confusing and won't talk to eachother.

Only thing is that BT have not said anything about charging to get set-up with them again so you should definitely check this...... especially if you're going through the motions i have been!

[Southwell]

Originally Posted by Nick Goodall

Ian, it's so funny you've started this as i'm having a nightmare with BT & Sky at the moment!

We moved in to the house in Feb 06 and when they'd built it they'd already installed the line with BT sockets etc, but as we had to get a BT line activated we had to pay the £120 installation fee. We then went to Toucan for £25 a month Broadband and phone calls service but now have decided to go to Sky.

We've had to cancel with Toucan and get any Tags removed from the line so that we can start up with BT again and then have our broadband and phoen through Sky......... it's actually been dragging on since May and has been one of the most compliacated and painful experiences i've had when dealing with any company - they all make it so confusing and won't talk to eachother.

Only thing is that BT have not said anything about charging to get set-up with them again so you should definitely check this...... especially if you're going through the motions i have been!

What a nightmere!

Is it Sky causing the problems or BT being slow as iam just about to go with Sky

[Nick Goodall]

To be honest i'm really unimpressed with both...........

Sky are really helpful and informative when selling it, but have possibly the worst customer service along with BT Think this is the trouble with Phone companies etc, you're just picking the best from a really bad bunch!

[matdodd]

We had this with BT as well last month when we moved into a house which had talk talk its a total rip off & took the Bt bloke less than 5mins. I wish I was paid £25 a min

[Southwell]

I just phoned them up (it was my girlfriend before) and they said it's free lmao I just set it all up and she can sort out the direct debit, i wonder how many people accept it at £125!?!?