Vodaphone pay as you go dongle issue

[neiloliver]

My elderly neighbour has just bought one of these for his Acer laptop. When it is plugged into the USB it comes up in My Computer as a DVD drive and when I click on it, it looks like a drive with no DVD in it.

When I plug it inot my computer it does the business and starts to install software, connect to the net etc so I know it is an issue with his notebook rather than the USB Vodaphone dongle.

How do I make his notebook recognise the dongle properly?

Neil

[JCJC]

Give him your notebook Neil,

it may be operating system related, try going back to vodafone they can be helpful. great toys when they work.

[purpletimbo]

happens a lot with linux, what OS is he running, I have a 3 one up and running on linux, so it is possible

[neiloliver]

Windows XP

[purpletimbo]

it needs the vodaphone software installed to tell it the dongle is a modem not a drive, could download from vodaphone direct if it won't see the drive, but it should have an autoplay icon in it.

[MatJohnson]

check the virus checker, they sometimes disable autorun.inf which could cause it not to install the drivers.