Titanium Racing TIR - Anyone know them ?

[Rich D]

Hi guys

I see a few of you lads have got TIR in your sigs. I placed and paid for an order back on April the 28th. Still listed as processing, phone number tells you that its not receiving incoming calls and emails not replied to. Nothing

Added them on msn as per their invitation on their website and some shop from malaysia cant get hold of them either according to their msn page.

Do i need to be starting another Paypal dispute or are these guys with six different email addresses for all the different departments not organised enough to return emails

Please advise.

[Darren Boyle]

You are not the first person I have heard with troubles like this with them recently.....

[Rich D]

Ok cheers Darren, ill bear that in mind. Ill give it another 48 hours then ill open a PP dispute. I dont mind if they are out of stock, just some comms would be nice!

[TonyM]

I bought a couple of screw kits from them late last year and there were screws missing from each kit. I contacted them and received no reply, contacted them again, no reply. I finally had a reply from the MD
Darren Coe-Gunnell White on the 6th October stating:-

"Apologies for the non response. Your mail was forwarded automatically so I did not get to see it.

I will look into this immediately and advise accordingly."


I never heard anything since, even though I chased the guy twice after receiving the email.

[Sean L]

Hi Rich

I have used them a couple of times, first order was great nice and smooth, second order total nightmare. All the bits i ordered were in stock on there website but it took about 6 weeks and lots of phone calls to finally get them. Think it was the trading standards mention that finally got my order processed.

Sean

[Rich D]

Blimey i have opened a right can of worms here

Its just a Tamiya MuchMore diff master - "in stock" on the website allegedly.

A lot of people seem to use their stuff so hopefully word will get back to him about this thread. Refund or my order asap please - im not arsed which.

[tellor]

I have sent some stuff back, because the order was wrong, haven't heard a thing, was about 3 weeks ago.
Have rang them serveral times, but no answer.
Have e-mailed them several times, but no answer.
Have rang them this week, now the phone doesn't ring...

I wouldn't order anything if I was you, the website will still let you pay for it.

Darren needs to come on here and answer a few questions and let people know what is going on.

Terry

[barry]

I'm glad I read this thread - I was after some TIR drive shafts for a Schumacher Mi3.5. I don't think I'll bother now.

Cheers,
Barry

[Rich D]

Some guy whos a new zero posts user sent me an apologetic PM and a phone number this afternoon.

My name is Jon Guest and have recently joined TIR. Part of my job is chasing back orders, one of which is yours. I can only apologise personally for the delay. Your Diff Master is on back order from Muchmore. I have yet to get confirmation when it will arrive. If you wish to speak to me ring me on ***********, best during the day as my signal at home is crap.
Again apologies.


Jon Guest

Anyway, i asked for a refund as the website still shows stock level as green even now. I got no reply to that so i have opened a Paypal dispute this evening. Let them sort it out.

[jimmy]

I bought some screws about 7-8 years ago, still waiting. I'm not even making that up either.