Get the Predator out of a shelf is not an option

[hagard_dusud]

Hello,

If you are expecting a good service level, pass your way...

TeamXtrem answers email... sometimes.
TeamXtrem send parcel... When they want.
TeamXtrem send parts parcel by unregistered mail.

And people i am in touch with tried to phone them but did not reached them.

It seems that "most of" orders are send in variable delay, but do not try to know wich delay, this is a waist of time.

I am actually waiting since 93 days for an upgrades & spares order. It seems it has been lost at this time. teamXtrem used to reply my mails within 1 or 2 days untill the dialog became a little bit orageous (they did suggest i had the parcel, but complain to do not...).
I am now sending an email 3 times a week, no more answer since weeks...

TeamXtrem are not professionnal, racing with a Predator is not an option actually.

Sorry, That is so good looking.

[Chris Griffiths]

I'm actually struggling to find anyone saying anything good about there service. I know team xtreeme visit this site and would be nice for them to put all this straight.

[Bagman]

I think we all know that this thread is going to build up to make some very uncomfortable reading for Team Xtreme. It just depends how they deal with it. They really need to bite the bullet and come out and say that they really haven't been up to scratch with customer service. If it looks like they want to change then it may end up saving the company. My money will be that they will just bury their heads in the sand whilst it all falls apart around them as that looks like company policy just now.

A month ago I came to within 2 clicks of buying a new X11 with a lot of spares, lipo chassis, orange steering arms etc. This was despite a lack of communication from the company. I had to almost beg them in the end to respond. It was only through a lot of encouragement from others on this forum that I should give it a go that I got that far. I checked the prices and though it wasn't cheap I went for the purchase. Then at the last minute they added VAT on (all users of the site will know that this comes as a surprise as you assume it's already on by that point) and that was the last straw for me, just too expensive to gamble on. I ended up buying an X10 second hand to test the water and going for a new Durango (which from sales service to the actual car itself was a dream by the way)

It looks to me that they have got this far by goodwill of their customers and is taking on more of a charity status now. After reading about Nismo and him being told that it didn't get sent for 3? weeks because of the snow I would suggest that they are now just tacking the mick. This thread could be a line in the sand and they have to think hard on what happens now.

[burgie]

those that know me, will know i have a long history now with the predator, even running a website as support for that car. (www.the-pred.co.uk) however, because of their poor service, i am now running a cat sx.

i have even sent them an e-mail (because they dont answer the phone) offering to be a distributor for their parts in an effort to further support the company. i have never received a reply.

if i had the money, i would have bought the company when richard weatherley was selling it....that's how much i like the car!

[salmon]

Although I've only made a few orders, the main issue I've had is the delay in receiving parts. The last one which contained parts I needed to repair the car so I could run it took 3 weeks (which was due to a faulty pda machine apparently). To be fair to team extreme though I have always had prompt replies to emails.

Thier website would defo be improved by including VAT though as its very misleading when ordering!

[nismo]

i not being surprised that teamXtreme havent come over to say anything...

[paranic]

they are criminals
someone must send them the police

i have a friend of myne here in Greece and he never got his car
they ate his money
its theyr trick ppl

forget about them nice car but it doesent worth it
you will only loose your money and time with them.

[paranic]

here in Greece it is called Consumer Protection Institute
how it is called there in the UK ?

[Mrs.TeamXtreme]

Before you go making serious accusations - I suggest you check all the facts correctly.

Originally Posted by paranic

they are criminals
someone must send them the police

i have a friend of myne here in Greece and he never got his car
they ate his money
its theyr trick ppl

forget about them nice car but it doesent worth it
you will only loose your money and time with them.

[Garry Driffill]

Originally Posted by paranic

they are criminals
someone must send them the police

i have a friend of myne here in Greece and he never got his car
they ate his money
its theyr trick ppl

forget about them nice car but it doesent worth it
you will only loose your money and time with them.

You're an idiot.

Hagard Dusud - Team Xtreme is how you spell it