Pc World

[Gibsy]

Has anyone else had any bad experiences with pc world

My dad went in after 4 weeks and they basically said it lost in the store

they had my laptop for 5 weeks and 6 days which was annoying because the next day they had to give a new one so i got a call typically the day before saying the laptop was ready

then i got it home and it was covered in scratches and they even gave me a lower reselution graphics card

nice one

what shall i do

[Garry Driffill]

PC World are shite - Fact.

The storys i heard when working in a PC shop from customers that had things 'Fixed' by them was just stupid. They seemed like they were just conning people and blabbering technological shite.

From pointless upgrades and fixings was just beyond beleif...

[mich-blitz]

pwnd bigtime lol i had that my computer was a octo core and i got quad core back i went it and demanded for myn back and they did so just do that

[ashleyb4]

Go in there ask to speak to the manager nice and carmly explain what has happened. Ask him what he intends to do about it. If he offers you somthing you like the sound of then take it. But if he tries to bullshit, dont raise your voice and start shouting you will not get anything. Just say i payed you to repair my laptop, which has been done BUT it took almost 6 weeks to be repaired and when i revieved it back it has been badly scratched and im not topleased about it. Its not your fault they have damaged it. If they have any company ethics they will sort your problem out straight away. But ALOT of big companys these days have no company ethics PC world, tesco etc etc

Go get em boy. Dont be influancedy by them and dont settle for anything less than you want. (with in reason no speed boats etc)

A

[Lee]

I take it you don't complain much ash?

Sometimes you have to raise your voice so other customers hear your not happy, im not saying shout and threaten them but managers do not want other people to hear that you are dissatisfied as it is negative.

What's wrong with tesco? i shop at both sainsburys and tesco and i have never had a problem with tesco, if i have to exchange or refund something there has never been an issue, but a supermarket is very different to pc world, you don't take your can of beans back when it has run out and ask for a refill as they should have lasted longer.

Companies also have policies, if the manager is following the policy then their hands are tied whether you are happy or not. you just have to accept it.

You must complain though, i complained a couple of years ago and walked away with a cheque for 6k

[DCM]

complain, kick up a fuss, do what you need, use phrases like 'trading standard' and obtain 'legal advice' in front of customers, they will soon take you to one side. Do it at a busy time.