Apex Models - Awesome Customer Service

[andy110m]

Morning oOplers,

Praise when praise is due.

Yesterday evening I was tinkering with my car, looking forward to racing on Sunday, when I found a damaged part. I thought I might be able to save it but it was goosed and would have stopped me racing.

In a panic, being as its now 16.50pm, the usual place I would use didn't have any but a Google search showed Apex Models had one in stock.

I was slightly wary as I've read bad service reviews on here of Apex regarding shadow stock etc but I phoned them at 16.55pm. The chap I talked to couldn't have been more helpful. Even advised me against spending more money on Saturday post suggesting a 1st class signed for would get to me at the same time in most cases.

He was correct, It arrived this morning, perfect. So as they were all looking forward to going home themselves they got the part out, packaged it and got it to the post office for me, not a loyal regular customer, just a guy phoning up, in a panic, needing a part. I will now be racing on Sunday.

Thank you very much Apex Models. Absolutely first class customer service, I will be using them again and I would recommend anyone else do the same.

Regards, Andy.

[tiny tom]

Well I orderd a part Thursday night and it will not be posted until Monday.
Great service there when you needed it for Sunday. Don't think I will be using them again

[bretts]

I've used Apex since the days of ordering parts for my B3 over the telephone as using the internet on a modem was dire. Before that it was a case of ringing all the model shops listed in the back of Racer or Radio Race Car.

Sometimes it wasn't next day, but Apex were always great to deal with.

These days, I use many model shops, local and internet based it makes the world go round and I don't think it's ever been as easy to find what you need.

[discostu]

Credit to them for sorting you out but unfortunately there service is usually pretty crap and a lot of racers won't use them because of this.

[dobber]

If your ordering reactively and you require it next day then look alsewhere or just phone them up. If you are being proactive and have time to spare then use them, they are generally the cheapest and are a great bunch of people in person.

[andy110m]

Fair comments from others peoples experiences but as I say guys, perhaps give them the benefit of the doubt and give them another go.

Can't comment about the online ordering but calling them up, the impression I got was a team of guys who couldn't do enough to help.

The reason for the thread is people, me included, are very quick to post when something goes wrong, so fair being fair, I thought I had to give credit as due.

[K-Brewer]

I ordered a set of ae big bore shock bodys boxing day, nothing turned up by the 4th jan, sent a message an they said its packed up ready to get sent out the same day or at least the next. Messaged again around the 9th as still no delivery to be told again, they are due to be posted today, asked for a refund an bought some from MB Models. Being told they are packaged and ready to be sent out an then not for about 5 days has put me off using them again

[alex97]

I made a small order last sunday, I piad for 1st class delivery as I needed it for Tuesday. It wasn't posted out on the Monday so I sent them an email to cancel the order and by 9 o'clock the next day they have refunded me. There good in some ways but bad in others.

I've heard from a few people that they are taking their time sending thing so I'm staying clear for a while.