Team durango support-team

[racdeaf]

Did anyone get in touch with support team at durango by emailing and response from them ?

As I have send 2 email to them regarding defecting part on dex210 which I bought new from mb model

Still waiting

[Getpip]

I've had cause to use them a couple of times recently and they've been excellent.
Try giving them a call.

[bally]

Hi Robin,

If you are struggling send me a email with the problem and i will make sure its dealt with.

Thanks
MB

[racdeaf]

Originally Posted by bally

Hi Robin,

If you are struggling send me a email with the problem and i will make sure its dealt with.

Thanks
MB

No worry
U were next in the line to get in touch with
Will email you shortly along with picture

[jaank]

The diff crew doesn't fit?

[racdeaf]

Originally Posted by jaank

The diff crew doesn't fit?

Yeah that the 1 which doesn't have any tread on the tip end

[Andrius]

Originally Posted by racdeaf

Did anyone get in touch with support team at durango by emailing and response from them ?

As I have send 2 email to them regarding defecting part on dex210 which I bought new from mb model

Still waiting

I also strugling to get support from durango. I managed to brake one part while assembling DEX408. Also realized one part comes bent from factory. Emailed about that 2days ago, no response at all. No after sales support at all. Is it the way how durango cares about customers?

[NeilRalph77]

Never got my replacement DIMEC I was promised after mine failed instantly, the initial response was excellent but it was at the time of the spec B release so I was told if I could wait I'd get the new chassis not the old, strangely I don't even get a reply when I ask about it now.

[racdeaf]

Still no email from durango support team

[Andrius]

i wonder might worth email to US customer service? Seems uk customer service is absolutely kickass.

[MrShaun]

Andrius, it's Shaun here just give them a ring and they will give you a direct answer.

All the best.