Team Xtreme - Issues resolved.

[paulj]

I really didn't want to be putting this up on here but circumstances have forced me into taking action and posting my thoughts on the shabby, lying, service I have received from Xtreme.
I placed an order for an RB6 Vega kit 2 weeks ago and then on the next Monday morning received a call asking if I wanted to wait until the end of the week for a new gearbox update which was being worked upon as we spoke. So I obviously said yes, no point in buying an older version of a car unless it's at a discount. At this point I was told end of the week (June 7th) for delivery was very probable.

I heard no more, despite emailing, until I called on Monday evening 10th, and was told dispatch tomorrow. Checked with them late Tuesday as nothing arrived and no dispatch notice appeared, aaah yes, sorry a bit of a delay we are packing them now and it will go first thing Wednesday morning by Special Delivery. So guess what, Thursday - nothing, nadda, zipp. I called again and got some excuse about anodizing, very sorry, delayed, blah, blah on the job packing at this minute you will most definitely have your order tomorrow by Special Delivery. Lo and behold a dispatch email arrives twenty minutes later, fine I'll have the kit and a late build for Saturdays regional.
No tracking numbers as promised though? Should I be worried? No not this time, they won't lie again will they?

Hmmm looks like I should have worried at no tracking number.

Today what happens? Nowt, nadda, zipp, nothing - oh except the bodyshells that Gingapaint had promised and worked late into the early hours - Chris emailed at 12.15am! to say he was just final coating them to get turned around and out the door next day - top class service above and beyond in my book.

Team Xtreme? Can't get a response to either email address, telephone or Facebook page. Where is my order? Why do you lie to customers? If there is a genuine delay tell the truth. I'd far rather that than taking time off work to wait for an order that has not been sent.

Oh and in case you think this is just me ranting - which it is to some degree - Dobber on here has also had the same promises made to him for an RB6 Vega kit and guess what? Nothing, nadda, Zipp...

So come on Xtreme let's hear your side of this saga...

[Tom3012]

Unfortunately this seems to be a recurring problem. I get its a small company etc etc but these excuses are becoming a little old and tired! Ive seen this kind of thread before and its becoming all the more frequent!

Really do feel for you mate, team extreme products are fantastic! Great quality and always look the business! However i would never recommend them to anyone because of the issues you, and many others in the past have highlighted!

[paulj]

I wish I'd known sooner what they would be like to deal with. It's like TTech revisited

They do keep taking the time to remove my posts from their Facebook page but can't be bothered to contact me and explain where the goods are that I paid for 2 weeks ago plus they have promised me since Monday that they will arrive the next day by Special Delivery. Excellent business model they have there, ignore paying customers, lie to them, sounds like a recipe for success does that...

[Dudders]

Smaller companies should be better at feedback than bigger ones as they know what's going on.

Dobber, get the X-ray

[Origineelreclamebord]

I haven't got personal experience with Team Xtreme, but I think this is not an issue with the company's goals and intentions. I think instead this may be a problem with the demand may be exceeding the capacity to handle such an amount of orders and calls for support (at least I'm surprised by how many kits there seem to be out there).

Most big companies offer their new cars in both mid and rear configuration by now... I think they need to be at the top of their game to justify paying 200GBP+ for a conversion when a standard car offers what huge gap the Vega covered a few years back.

I think their Gen 3 Vega has features that again are a step ahead of the big manufacturers, but it might be that this is causing the friction between quality from the car's design and overall product experience for the customer. The result I understand is very frustrating

[paulj]

I can understand a small company having delays and problems with supply that in itself is not the issue here for me. If the Kits were delayed then fine, let me know there is a delay, if possible give a date you expect to be sending the kit and then tell me when it's on the way. I can live with that.

What I really, really, hate is being lied to about dispatching the kit when it's clear you don't have the parts and have no chance to dispatch the next day or the day after. Then to top it off send myself and Dobber dispatch notices so somebody is waiting around for a delivery today or even taking time off work, well that really grinds my gears. Delays are excusable, stuff happens, but lying to customers and making false promises is not going to work.