contact TD regarding a broken chassis???

[RichyUK]

Hi guys,

OK so I broke a dimec20 chassis, as a few have, and apparently TD have been good responding to people and replacing the chassis for them.

I sent an e-mail to their address listed on the website and got no reply at all. I've since forwarded it 3 more times and still not even as much as an acknowledgement!

I even dropped Adam skelding a pm to see if he could prod TD and nothing from him either

I will give them a call in the week, but I'm shocked at the lack of reply from them

Anyone else had issues contacting TD?

[Legacy555]

Hi,

Got a tip after breaking a DIMEC20, totally my own fault. Either glue the bulkhead in or make up a small carbon bumper. I glued in the bulkhead, seems a good job. Alloy +8 chasdis mighTy be you best alternative

[mattr]

I'm still waiting on a reply to three emails from June.
Rang them in the end.

[RichyUK]

Cheers guys, I will call them, god knows why they can't reply to an e-mail

[coleman758]

Durango have always been great with me,

Have you tried calling them? The number is on the website.

[samd]

Originally Posted by RichyUK

Cheers guys, I will call them, god knows why they can't reply to an e-mail

I emailed them 2 weeks ago about a faulty slipper clutch, no reply as yet.

[Fernandez]

TD should reply to email. instead of calling them.

you can not expect from people to make expensive international calls, or does TD make up for those costs also ?

[samd]

Originally Posted by samd

I emailed them 2 weeks ago about a faulty slipper clutch, no reply as yet.

Mine email was regarding a faulty slipper not a chassis.

The front half of the slipper appears to not have been heat treated properly.

I am emailing TD as they need to view pictures to see the issue.