APEX MODELS :(

[Coastal]

Has anyone else had noticed with Apex Models that supposedly in stock items actually aren't in stock.

Last two orders with them - ordered at the start of the week so plently of time to get them before the weekend all items shown as in stock.

By Thursday orders still showing as pending shipment

Ring them to be told on first order oh the item hadn't been delivered by their supplier to be fair after I pointed out I ordered it from them because their website showed it was in stock they arranged for it to be shipped direct from their supplier to me.

Ordered again this week as they were the only website showing all the items in stock, guess what order is still showing pending shipment.

Why show items as in stock when they are not

[cigbunt]

there stock isnt live so its a totally gamble!

stick to mbmodels, insideline and jespares they always delivery as promised
(not needed to use any one else)

[Rich D]

Lesson learned then ! Stick to one of the sponsors of this site

[GrahamH7060]

Don't forget "Number 5 " too !

Ordered Sunday night , arrived Tuesday morning , brilliant !

[jlucas]

To be fair it doesn't actually state the words in stock on the apex website. So i don't think its very fair to slate them on a public forum.

[mak01]

Originally Posted by jlucas

To be fair it doesn't actually state the words in stock on the apex website. So i don't think its very fair to slate them on a public forum.

I have had the same issue and had to cancel my order after a week and purchase elsewhere.

The site says "currently out of stock" for items that I presume are out of stock and allows you to "add to cart" for items I presume are in stock!!!

[MikePimlott]

Yep, same thing happened to me years ago. Only happened once though and that was enough to not use them again.

I only use the stores with livestock now.

[stumpiey]

you are right james, however it does either show "out of stock" "on back order" or add to cart which after the first two would lead you to believe that it's in stock

[SamRCRacing]

When the website show 'add to basket' this means it is either in stock or in stock with the supplier. If it shows 'out of stock' or 'back order' this means Apex can't get the parts in at this moment in time.

Hope this solves some peoples confusion.

Sam.

[HOTSHOT III]

Originally Posted by jlucas

To be fair it doesn't actually state the words in stock on the apex website. So i don't think its very fair to slate them on a public forum.

I on the other hand think it's entirely fair to name and shame, i've had parts turn up from the USA and Japan quicker than some things i've ordered from Apex and they're not the only ones either.

"Radicool RC" have an ebay listing for every HPI part ever made ("GENUINE PART!") but they don't have a single thing in stock, they just order it from HPI when you pay online and it turns up 10 days later, i've had to miss race meetings due to this because I ordered something the preceding Monday expecting it to arrive in good time to rebuild the car. They've also set up their ebay shop so it's impossible to request postage discounts for multiple purchases.

Taking someone's money for something you don't have in stock is basically lying, anyone reading this is a person who willingly gets up at 5AM on a Sunday to go racing and shouldn't have to put up with being treated like this, it's an insult. Plus the fact it seems it's only in the UK where such poor service is deemed acceptable. Why should the inhabitants of a country who stood alone against Hitler and basically saved the world in 1940 put up with this? Vote with your feet.

Personally I sometimes find myself ordering from abroad just to avoid dealing with UK model shops at all which is a shame for 2 reasons:

Some of them like Inside Line and JE Models try very hard and deliver an excellent service, I can't recommend these two highly enough

Ordering from abroad takes money out of the UK economy.

If you're reading this and you run a model shop, be honest with your customers or they'll shop elsewhere. Apex actually used to be excellent back in the late '90s when Graham and Marc (MK Racing) worked there, they were the world's largest Schumacher retailer and everything used to arrive the next day without fail but since then somebody somewhere has made the decision to deliver poor service for reasons unknown.

[mattr]

Originally Posted by HOTSHOT III

Taking someone's money for something you don't have in stock is basically lying

I think its in breach of some part or other of either the Distance Selling Regs or sale of good act.
A few bigger retailers have changed process to cover this.

[justleanitupabit]

No one thought of phoning up a shop where stock levels are not explicit then?

This could be avoided by picking up the phone and asking "Do you have x in stock?"

[morpheus2010]

Originally Posted by jlucas

To be fair it doesn't actually state the words in stock on the apex website. So i don't think its very fair to slate them on a public forum.

I rang Apex to order a part not generally stocked elsewhere, was told it would be a couple of days before dispatch, Ordered the part on line, Two days later received dispatch notification e-mail and arrived First class today.

If you need a part in a hurry call to confirm stock or expected dispatch.

This applies to ANY on line trader and it's not really fair to slag off a legitimate business publicly without taking up your complaint/concerns with them

[danmurphy]

I can't fault Number5Designs, JEModels or Inside Line Racing, amazing service from all