Great customer support at Horizon Hobby

[CTN]

I just want to say that Horizon Hobby cares.

My Cr kit had some screws with malformed threads which also destroyed a nut until i realised the problem.

To make a long story short:

I mailed Horizon and they sent me the missing parts (From the United States to Germany!) for free.

BTW:

I've bought the kit via eBay and I get the service I only could dream about at the LHS.

[Northy]

Pity they didn't replace the pistons that were wrong in the 2 packets I bought

What email address did you use?

G

[CTN]

[email protected]

I have to add:

It took some time (about a month) until i got the replacements (It was quite unexpected to receive a pracel from the U.S.).

Also you can't expect to receive a answer within a week.

Paitience will be rewarded (with replacement parts)

[Northy]

Thanks, I'll try that email address, I used another.

I have to say I bought a set of B44 drive shafts, and the retaining clips were not in the packet, so emailed them the same day. I got a reply back the following day asking my address and saying they would be put in the post to me

I let you know if I get a reply from Losi.

G

[ashleyb4]

maybe i should contact them about my micro t

A

[GRIFF55]

I had very good service off them checking out and even replaced a spektrum reciever for me!!!