vista problems

[tonymon]

ok, when i turned my comp on last night, it loaded up, but an error window opened, saying C:\Users\Ant\AppData\Local\Temp\qommkiij.dll failed to open. and now eveytime i try to open any documents page eg music, my computer or even control panel the computer jibbs itself and the bar at the bottom of the screen disappears, and the page closes. its done this now when i opened the internet page, but had to do it via msn messenger because it doesnt open on the shortcuts on the desktop. i have half a mind to take it to pc world because its still within the year warranty which i think i get. all these pages open fine in safe mode too. ive done a comprehensive scan on norton and it didnt find anything.

any ideas?

[Southwell]

Sounds like explorers crashing to me. Might just be easier to run the re-install wizard, but not a full one which would destroy all your data. PC World will undoubtably charge you to fix it.

[DCM]

you could try entering the recovery console or if Vista still offers the option, running the 'repair install' app, but from the location of the file, I would guess that it could even be a virus or some illegal software. Run MSConfig in safe mode and check if it is in the start-up tab, if it is, remove it by unchecking the tick box.

[Southwell]

Well a disk cleanup would delete temp files, that could be worth a try, plus Norton is a pile of.........try a spyware scanner.

[i4n]

You could try running the Vista repair console (as DCM suggests). You do this by putting you Vista CD in, booting from it and then selecting "repair installation".

[tonymon]

ok so i went into msconfig in safe mode and found those files, so unchecked the boxes, and restarted. it seems ok now, internet and windows explorer have opened without it jibbing! thanks for the help!