royal mail claim

[ianhaye]

hi there anyone have delt with a royal mail claim, i have a motor sent as a gift to me spv3 but it got damaged in post, royal put item in a jiffy bag and said sorry has been damaged etc, but where do i stand claiming as a gift with no recepit, it was sent special delivery so can claim up to 500, new price of the motor is about 60-70 but how would or do i need to prove to them the value of the item. and also imm guessing there claims take a while to get sort ? thanks

[sunbeam]

As I recall, gifts are only upto a value of £30ish. Special D is insured up to £500 as you say, but you have to put the value on the ticket BEFORE you send. So you can't retrospectively claim a greater value.

I suspect they will only cover you for £30 or so, and in my experience (quite a bit) they will say it was 'insufficiently packaged' even if it was not, then they don't have to pay you anything !!! You will need the original damaged packet, so they can decide on the packaging.

As for sorting you out with the money, if it is alot, they may 'forget' about it, and you will have to hassel them. But for small amounts, there quite quick, within a month.

Proof of value can simply be the receipt or a print out of the item from a shop.

I may be a little off in my facts, but not far. Anything not to pay out !

[bodgit]

Keep all the info you,ve got and read http://www.royalmail.com/portal/rm/c...diaId=80300735

[baD]

Obtain a confirmation email from the sender as to the packet contents, and value. Then send this and copy of shop details of replacement item.
pdf claim form can be printed from RM website.
As other poster says, keep hassling them, weekly till you get it settled.

[ianhaye]

thanks for the fast replys :-o proof of buying from anywhere is not availible as has been lost, but am able to get a confermination letter from sender, so as proof i should be ok just righting down a supplyers name and there price? i have all packaging to send back. to fingures crossed :-)

[stoff]

It's the senders responsibility to ensure the item gets to you as described. If it's damaged in transit it's up to them to sort you out with a refund etc. They need to deal with RM, not you.

RM will only payout on the actual cost to the retailer of the item but they should refund you as the customer in full.