ebay’s Resolution Centre

[Chequered Flag Racing]

anyone used it?

were they helpfull?

did it go in you favour?

going to put item in to dispute if the seller and I can't sort this out via email / phone calls etc.

its as New as your going to get without getting one in the box from a shop

needless to say it wasn't but there feedback is 100%

http://cgi.ebay.co.uk/ws/eBayISAPI.d...=STRK:MEWNX:IT

[DCM]

Used it, at first they were useless, then when I threw a few legal terms in, they backed up and sorted out the problem.

[Chequered Flag Racing]

Originally Posted by DCM

then when I threw a few legal terms in, they backed up and sorted out the problem.

pm some details please

[DCM]

it was a while ago, and was over negative feedback being left on me, as a buyer due to me leaving negative feedback due to really poor and slow service, so put in to eBay that he was wrong to do so, they said that they wouldn't intervene, told them as a Buyer, I paid promptly as soon as I won the auction and provided all my details, by the seller leaving negative feedback, that was defamation of my account and could affect further purchases.

They removed it right away.

[b4pete]

Originally Posted by Chequered Flag Racing

anyone used it?

were they helpfull?

did it go in you favour?

going to put item in to dispute if the seller and I can't sort this out via email / phone calls etc.



needless to say it wasn't but there feedback is 100%

http://cgi.ebay.co.uk/ws/eBayISAPI.d...=STRK:MEWNX:IT

What was up with it like?

[tymill]

Used it once - it worked out in my favour, and I got the funds back.

The procedure is clear on the site, but in my case it basically boiled down to opening a "dispute" which lets the recipient of the funds know that you're officially annoyed.

You've then got just over a month to email back and forth with the recipeint to resolve it yourselves.

If they arent reasonable, or just don't respond at all (what happened in my case), you can escalate the "dispute" to a "claim" as long as the deadline has not passed.

Once you put in the "claim", PayPal arbitrate. In my case, I had the funds back within hours.

Your mileage may vary, but hope this helps,
Ty

[blue_pinky]

The only time I've had a problem with ebay, just the threat of using the resolution centre was enought to sort it out...it was an RC company in the US that never delivered...they returned the money to me within hours of me mentioning it

[bodgit]

If you have contacted the seller as proposed by ebay resolution centre and he wont co-operate then file a complaint and raise it to a dispute.
Tick the
I received an item that does not match the seller's description. box.
You are protected by Paypal and if it is credited from your credit card they protect you too. It will take some time but its worth doing and also refuse to pay return costs. Why should you lose out.

[James]

3 weeks ago i sold a XX4 to the USA and the guy paid immediately, the day after i got a message from paypal stating 'the buyer or the buyers bank have reversed the payment', anyway to cut a long story short after the guy had taken out a resolution case it turns out that paypal froze the funds initially for no apparent reason they still however investigated the case (which they caused) and found in favour of the buyer even though i provided them with a scanned copy of postage receipt including address it was sent to, date, cost, tracking number, weight and signature, and they have given him his money back!

However, i have been in regular contact with the guy who's a racer and seems spot on, so when the package arrives with him i/we will be rocketing paypal big time about all the agro, and the incomprehensible fact that they found in favour of the buyer for a dispute they caused and even though all aspects from both sides had been proved - They basically argued against themsleves and found me at fault .

In summary paypals and ebays resolution centres are far from perfect, and in my case they were totally inept.

[Chequered Flag Racing]

the seller's response to giving a refund

The Distance Selling Regulations apply to items purchased via Buy It Now listings and Second Chance Offers on eBay.co.uk. However, they don't apply to auction format listings on eBay.co.uk. You purchased your item via an open auction and not via the buy it now and also the regulation is only really applied to business sellers and it all become even more ambiguous in relation to private individuals.

let battle commence

[justleanitupabit]

Originally Posted by Chequered Flag Racing

the seller's response to giving a refund



let battle commence

Why have you opened a dispute?

[jimmy]

He said the item wasn't as described. Have him!

[Darren Boyle]

Originally Posted by smOkin

3 weeks ago i sold a XX4 to the USA and the guy paid immediately, the day after i got a message from paypal stating 'the buyer or the buyers bank have reversed the payment', anyway to cut a long story short after the guy had taken out a resolution case it turns out that paypal froze the funds initially for no apparent reason they still however investigated the case (which they caused) and found in favour of the buyer even though i provided them with a scanned copy of postage receipt including address it was sent to, date, cost, tracking number, weight and signature, and they have given him his money back!

However, i have been in regular contact with the guy who's a racer and seems spot on, so when the package arrives with him i/we will be rocketing paypal big time about all the agro, and the incomprehensible fact that they found in favour of the buyer for a dispute they caused and even though all aspects from both sides had been proved - They basically argued against themsleves and found me at fault .

In summary paypals and ebays resolution centres are far from perfect, and in my case they were totally inept.

We get asked a fair bit at the shop why we dont accept Paypal since many customers do prefer it and have money tied into it etc (which I totally understand) BUT it is stories like this (and first hand examples that we experienced ourselves) that you here all too often at present with them that are EXACTLY why we dont go anyhwhere near Paypal any longer.........

[bodgit]

You should also report him for excessive postage. I noticed on the link you gave you could have had a new one for just £64 more with 12mth warrenty http://cgi.ebay.co.uk/TACX-FLOW-CYCL...28713558463201 but only £5.99 postage using same parcel force so he stitched you up £19 on delivery too which ebay dont like.

[Chequered Flag Racing]

this is the item

case opened with ebay and have also talked to Consumer Direct

now accusing me of deliberate damage and being unable to pay etc

o0ple'rs who know me will despute this claim

[Chequered Flag Racing]

Return Merchandise for a Refund

After carefully reviewing your case, we've determined that you'll be eligible for a refund (including postage and packing) once you've returned the merchandise to the seller.

Once you have returned the merchandise, you will be covered under PayPal Buyer Protection and eligible to receive a full refund.

a result but it as hard work

got to return it to a different address from which it came so makes me wonder if this item had been stood neglected for some time and then he decided to shift it due to a house move

hope they use the phone calls I made to PP for training purposes

[DCM]

will you get your postage for returning the item, back?

[Chequered Flag Racing]

Originally Posted by DCM

will you get your postage for returning the item, back?

they have it on record that I want it and I'll be fighting for it

emailed them again this morn about 10 mins ago asking how they plan to pay me the shipping costs

[DCM]

and ensure that it goes Tracked to, so you have proof of sending and delivery.

[bodgit]

Isnt there something about most sellers only post to a verified by paypal postal address. Maybe you should let paypal know that the seller wants it returned to another address other than it came from to cover yourself. Send them his email or he might claim he never recieved it at his address and that it went somewhere else.