LRP Warranty Not Transferable - SMD

[raymondkerr]

Is it correct that LRP/SMD will not honour warranties on faulty speedos if you are not original owner, even if you do provide an original purchase receipt and warranty card.

SMD are returning my speedo and will not repair it. I am disappointed, as in the past Helger Racing and Mirage have dealt with repairs even without an original receipt as long as you provided the warranty card. A couple of years back, I got a new Nosram Matrix for £40 from Mirage, as the old one was unrepairable and I provided the warranty card.

Very disappointed that I now need to shell out for a new speedo. No where on the SMD warranty doc, does it say that warranties are not transferrable.

[emtee]

Originally Posted by raymondkerr

Is it correct that LRP/SMD will not honour warranties on faulty speedos if you are not original owner, even if you do provide an original purchase receipt and warranty card.

SMD are returning my speedo and will not repair it. I am disappointed, as in the past Helger Racing and Mirage have dealt with repairs even without an original receipt as long as you provided the warranty card. A couple of years back, I got a new Nosram Matrix for £40 from Mirage, as the old one was unrepairable and I provided the warranty card.

Very disappointed that I now need to shell out for a new speedo. No where on the SMD warranty doc, does it say that warranties are not transferrable.

How/why do they know you are not the original owner?? If it is a registered name/address thing contact who you got it from and get confirmation of name/addy and just pose as them...!!!

[raymondkerr]

I provided the original receipt with the buyers name and address, i changed the name to mines on the receipt. It was bought from microtech which was clear enough, albeit 2 years ago. But the warranty is meant to be 25 years. I was even prepared to pay for the repair but smd weren't interested in helping. It cost me more to have it returned and i'm still waiting for it. Not impressed to be honest, mirage and helger in the day were much more helpful.

Its just a pitty, maybe i'll think twice about using LRP again, which is a shame, as their products are top notch. If only i could deal with them direct.

Raymond

[emtee]

Aaahh... tuff luck dude... I used LRP for a while but went to Novak as LRP supplier customer service was pants and I had a few bad experiences with LRP products that did not get resolved... 25 years indeed!!! smells like marketing BS to me!

Hope it all works out fer ya tho' mate... make a nuisance of yourself... you never know!

[cmgreen]

Personally i would send an email a day to lrp and smd until it gets sorted.
Ring smd and speek to glynn ward and ask him why, he does the warrentys there.

hope it gets sorted.

[danDanEFC]

Try speaking to the office of fair trading www.oft.gov.uk

They helped me when I had an issuse with my xbox 360 and spoke to the supplier when they wouldnt speak to me anymore.

[sparrow.2]

Read the small print on the blue card.

The warranty is granted to the first buyer only. If SMD grants you the warranty they won't be able to claim from LRP. Do the math how long their business would last if they did that often enough.

LRP want to attract people to buying new products. The granted warranty is an incentive for exactly this, no more, no less.

[emtee]

Originally Posted by sparrow.2

Read the small print on the blue card.

The warranty is granted to the first buyer only. If SMD grants you the warranty they won't be able to claim from LRP. Do the math how long their business would last if they did that often enough.

LRP want to attract people to buying new products. The granted warranty is an incentive for exactly this, no more, no less.

seeemples...