Can´t reach Muchmore (UK)

[Buggy Driver]

I´ve tried it several times the past weeks, but couldnt´reach anyone, neither via the phone number stated on their website (answering machine all the time) nor through the contact formular or a regular e-mail. Any idea how to get hold of Keith or someone there?

[KeithA]

Originally Posted by Buggy Driver

I´ve tried it several times the past weeks, but couldnt´reach anyone, neither via the phone number stated on their website (answering machine all the time) nor through the contact formular or a regular e-mail. Any idea how to get hold of Keith or someone there?

We're there everyday, just give us a call in the morning or drop an email to [email protected].

[Darren Boyle]

Ah, you are there then Keith, I have sent a couple of emails and tried to phone you several times too and all to no avail also over the last 10 days or so....

Hopefully get hold of you this week somtime then.

Darren

[stox217]

I have also sent an email yet no reply

[MRD]

The power cable on my Muchmore power supply failed after about 10 meetings, looks like the live and nutral have both gone. Is this covered under the warrenty?

[Buggy Driver]

Okay, thanks, so I´ll try again tomorrow morning to hopefully reach you.

[BagofSkill]

Originally Posted by MRD

The power cable on my Muchmore power supply failed after about 10 meetings, looks like the live and nutral have both gone. Is this covered under the warrenty?

How have you tested the issue? I found that after a year i was getting intermitant power through the cable, opened to check the fuse and found the grub screw securing L & N had backed out causing poor contact if you twisted the cable the wrong way. Have you checked that? (only recomended if you know what you're doing!)

[MRD]

I tested it with the meter, both live and neutral are dead but the earth is fine, its a mouled plug so theres no way in.

[DanB4]

Unsure why you guys haven't been able to get through, my money is on a technical problem as Keith has always been super efficient with his communications. In fact, service is always second to none.

The number I use for them is 01207 239357 and email is [email protected] and get through/get a quick reply from them every time.

Cheers,

Dan

[KeithA]

Originally Posted by stox217

I have also sent an email yet no reply

Can you send again to [email protected] or message us on here with who the email was from?

Many thanks.

[KeithA]

Originally Posted by MRD

The power cable on my Muchmore power supply failed after about 10 meetings, looks like the live and nutral have both gone. Is this covered under the warrenty?

Of course, please follow the warranty/returns procedure on our website:

[KeithA]

Originally Posted by MRD

I tested it with the meter, both live and neutral are dead but the earth is fine, its a mouled plug so theres no way in.

That's correct, all UK items come with the moulded plug.

Thanks.

[KeithA]

Originally Posted by DanB4

Unsure why you guys haven't been able to get through, my money is on a technical problem as Keith has always been super efficient with his communications. In fact, service is always second to none.

The number I use for them is 01207 239357 and email is [email protected] and get through/get a quick reply from them every time.

Cheers,

Dan

Thank you.

[KeithA]

That should be all posts answered (Darren will call you today to discuss).

[Darren Boyle]

Originally Posted by KeithA

That should be all posts answered (Darren will call you today to discuss).

Thanks mate......speak soon