LRP Distributor

[mr emily]

Does anyone know if there is a new distributor for LRP in this country.

Keith

[ben]

My dad rang horizon hobby's today and as of yet they dont have anyone

[_JP_]

theres rumors floating about, but not sure if I should say so I won't
I believe there is a new uk disti.......

[mr emily]

What sort of answer is that!!!!!!

[phil c]

i rang horizon today (my lrp speedo has blown up )and they said, send it back to lrp direct or wait for a new importer , but they said lrp can take upto 2 months to sort out warranty issues , not impressed

[Darren Boyle]

This is why Horizon opted to leave LRP, or at least one of the reasons anyway.....slow turn around

[ben]

Well instead of sending my speedo back to lrp direct horizon have sent me a losi speedo and motor free of charge. Now thats what i call service

[big air]

Originally Posted by ben

Well instead of sending my speedo back to lrp direct horizon have sent me a losi speedo and motor free of charge. Now thats what i call service

Well im not happy with that at all sent mine of a week ago to horizon hobby got a letter this morning saying they can either send it to lrp direct send it back to me or "SELL" me a losi xcelorin at a reduced cost cant believe it, If thats the way they treat customers they can PI$$ off and i will not be buying any thing that deals with them

[Lee]

Looks like the north south divide again my friend

[Chrislong]

Originally Posted by DMS Racing

This is why Horizon opted to leave LRP, or at least one of the reasons anyway.....slow turn around

All good reason to choose Novak

Now that Horizon have the Losi brushless, I presume they felt in a position they could drop LRP given good reason. Part of me wonders if Mirage will take on LRP seeing as they have Nosram, I suppose anything could happen, and presumptions are often wrong - mine are anyway.

What I do know is.... [see first line in this post]....

[big air]

Originally Posted by Lee

Looks like the north south divide again my friend

Well just rang them and they want £80 for the losi combo or send it off to lrp which he said will charge me around £100 so much for a 25 year warranty

[jimmy]

Hmmmmmmmmmmmm.

[DCM]

ask them to send it back to you and you send it to LRP directly?? I know it is a bummer, but if their contract is finished with LRP they have no legitimate reason to handle the product at all..... you can't blame Horizon (crikey, did I just say that???) for that?

[Darren Boyle]

Those of you being told your untits are chargeable will be ones that are not exchanged under warrnaty, they will either of been shorted, got wet, leads chopped off etc, those of you who are being opffered FREE Losi replacment's would be the units that are within the warrnaty restrictions.

The 25 year warranty ONLY applies IF you sent in your warranty card, the unti meets all the criteria and that is has never got soaked etc, if it has, you have NO WARRANTY

Horozon will only ask for money if your unit is not covered by warrnaty and indeeed will only give away a FREE one if it would have been covered. They are not in bsuiness to give stuff away nor are they in business to needlessly rip people off they are one of the fairest distributors out there (trust me I deal with or have dealt with them ALL)

On the front of Novak that Chris mentioned you find the service excatly the same, under warrnaty gets you a new exchange unit by return, outside warranty sees your unit shipped to the states for actual repair (if indeed it can be repaired) then your unit is gone for a few weeks too. As for Mirage and Nosram, dont go there, new units were re-designed at the factory altogether before repairs came back from them, they were dreadfully slow!!

[dancoog]

can anyone tell me the correct process to send a fried LRP sphere in for service?

[Darren Boyle]

Return it via the shop that you got it from, they will get it dealt with

[SlowOne]

Oh diddums, you won't get something for nothing - imagine my sympathy...

First off, your contract is not with Horizon, it is with the shop you bought the speedo from. If it is faulty, it is up to the shop to comply with the Law on replacement or repair. Secondly, if you did something that was your fault, you pay for the consequences. The full details of the long warranty are in the box, and if you didn't comply, tough.

Since there is evidence that Horizon are continuing to honour the long warranty, despite not being able to pass that cost on to LRP, and that they offered you a discount for replacing your speedo, any reasonable lawyer would conclude that your post above is libelous. Horizon are kinder than you think - if that had been my company, you'd have a letter from my lawyer in this morning's mail!

If your definition of good service is always to replace or repair things free, then you're not going to like anyone in the model trade eventually!! Big Air, your treatment of Horizon is unfair, and unreasonable. Maybe your avatar is a clue - you're still living in the 1970s!!

[big air]

Originally Posted by SlowOne

Oh diddums, you won't get something for nothing - imagine my sympathy...

First off, your contract is not with Horizon, it is with the shop you bought the speedo from. If it is faulty, it is up to the shop to comply with the Law on replacement or repair. Secondly, if you did something that was your fault, you pay for the consequences. The full details of the long warranty are in the box, and if you didn't comply, tough.

Since there is evidence that Horizon are continuing to honour the long warranty, despite not being able to pass that cost on to LRP, and that they offered you a discount for replacing your speedo, any reasonable lawyer would conclude that your post above is libelous. Horizon are kinder than you think - if that had been my company, you'd have a letter from my lawyer in this morning's mail!

If your definition of good service is always to replace or repair things free, then you're not going to like anyone in the model trade eventually!! Big Air, your treatment of Horizon is unfair, and unreasonable. Maybe your avatar is a clue - you're still living in the 1970s!!

Horizon are not continuing to honouring the warranty Bens was sent of over six weeks ago My definition of a good service is to have it fixed or replaced under warranty conditions which my speedo was under.
After having a long chat with Horizon Hobby last week about my speedo i was told to send it of in the post and they would get it sorted, There was No mention of splitting with LRP the first i heard was on here
For the money we pay for speedos etc i would expect LRP to be on the ball when its comes down to service from which im told they are not and that is the main split. Not going to like anyone in the Model Trade you may have something there. I work in the motor trade and use snap on tools yes i pay a premium but there warranty is excellent if something fails they will replace it. The chat i had with Horizon suggest lrp are not like this. They like to drag there feet,
As for living in the 70's right on baby

[mr emily]

My original question regarding the importer was because I had the same response as others from Horizon. Wait for another importer or send to LRP. They did offer me a Losi speedo. I havent asked how much yet.

[SlowOne]

What you're both expecting is beyond what's reasonable, and certainly beyond any legal obligation Horizon have to you - good luck with that.