Euro Carhire problems

[MiCk B.]

Hey,

Anyone that hired a car for the Off-Road Euros in Vienna have any issue with the car hire company.

The company we hired a car from are trying to charge us for a small curb mark on two on the alloy wheels. They've already sent an invoice on Sunday afternoon. Only hours after the car was left back. There are looking for €800 for the damage. They are working it out as €400 for each piece of damage.
We could replace all the wheels on the car for that.

As you can guess we are disputing the cost of the repair.

Any help / advice / suggestion are welcome.

MiCk B. :-)

[Steve.T]

Are you disputing that you caused the damage or the price to fix it?

[MiCk B.]

We're disputing the price.

We didn't notice and additional undocumented damage on the car when we picked it up. But then again, we didn't get down on our knees and inspect each section of each of the wheels on the car.

MiCk B. :-)

[bodgit]

I had this problem but within this country. When I picked a van up it was soaking wet having just been washed. I did notice a nail in the tyre when he showed me round pointing out all the previous damage to the van. The tyre was fixed before I took it.
When I returned the van he went straight to a dent high up on the van and tried to make me pay £200 damage repair costs. I disputed that I caused the damage and demanded to see the manager. I told him I could not have seen the damage when I signed for the van as they had washed it and it was still wet and how the hell out of all the van did his man go straight to a small dent about 1" dia.
I accused them of trying to con me and also asked them for proof of any other repairs to damage that they had claimed from customers before as the certainly had not repaired anything with the money collected from other customers. They backed down at this point as I was going to ring the police and get them involved.
This may be a trick rental companies do worldwide. Ask them if they showed you existing damage on the car before you took it out can they provide proof of accident date of them and why they have not repaired them after collecting damage payments from previous customers. You may get them to back down if you accuse them of taking money intended for repairs and pocketing it.