Bank HELP!!

[Lee]

I need help with my bank, theyre nobs!!!

Basically on the 14th June £4.5k was debited from my current account, i only found out last monday, it was supposedly sent to the company who do my administration and accounts, they have no way to debit from that account.

Now they cannot find out where the money has gone, they cannot find a sort code or account number for where it has been sent and it looks to have been put through manually rather than direct debit or a cheque.

The company who it was allegedley sent to have confirmed they have not recieved the cash. The bank say they are looking into it and they will call me back but i am getting nowhere.

Could anyone advise on what to do to take things higher or to get things moving, i have threatened to move banks as i cannot use this account but that doesnt bother the girl on the other end of the phone, why should she care?


Help please!

[Southwell]

Go into the bank and speak to them personally, phone calls are useless to banks.

[burgie]

so the bank have no paperwork or authority to send the money to the administration company?

if that is the case, and they cannot find where the money has gone, write to them giving them 48 hours to respond to the letter with a full explanation as to what has happened, plus 7 days to reimburse your account the £4.5k plus any costs that this error has incurred. Make it clear in the letter that if they fail to do this within the agreed timescale, then legal proceedings will follow.

keep it nice, to the point and deliver it to the bank personally, if possible.

There is not a lot you can do via telephone, so you need to communicate as much as possible by letter/fax/e:mail so you always have proof of your attempts to clear the matter up. People tend to have a habit of forgetting phonecalls they have received.

[Doomanic]

Get the Banking Ombudsman involved.
You will be able to get contact details from your bank's website.

Once it is sorted, don't forget to charge the bank for their error.
£35 for the transaction and interest based on their unauthorised overdraft rate should cover it.

[Chrislong]

You ought to visit your branch and sit down with the manager, and while with him request that you should report it to the police. Sounds like a criminal transaction.

My mum was done a few years ago. She had gone into the branch, over the counter (safer), and deposited some money into her savings. Ofcause she doesn't use this account, but it is shown on her internet banking. A week or two later she notices all but £1 has been taken, and she gets a meeting with bank manager and the police get involved.

It turns out, when she went to make the deposit, the Mr.X staff at the counter who is able to see the account had taken her details and passed them on to his extended family of immigrants in London. Mr.X within a week of this happening had been caught steeling from the safe at the branch and had been sacked with criminal prosecution, so they already had the man, mum got the money back and the scum got prosecuted by the branch too.

Chris

[Lee]

Originally Posted by burgie

so the bank have no paperwork or authority to send the money to the administration company?

if that is the case, and they cannot find where the money has gone, write to them giving them 48 hours to respond to the letter with a full explanation as to what has happened, plus 7 days to reimburse your account the £4.5k plus any costs that this error has incurred. Make it clear in the letter that if they fail to do this within the agreed timescale, then legal proceedings will follow.

keep it nice, to the point and deliver it to the bank personally, if possible.

There is not a lot you can do via telephone, so you need to communicate as much as possible by letter/fax/e:mail so you always have proof of your attempts to clear the matter up. People tend to have a habit of forgetting phonecalls they have received.

Yes the bank have no paperwork for the admin company, i think a letter is the way forward, i have already opened another account with another bank and waiting for the paperwork to come through so i can change over my DD`s etc as i dont trust barclays anymore, it didnt help early on when i kept getting an indian call centre and the fella didnt have a clue what i was on about

I will be claiming any charges also as they would hammer me if it was my fault.

[burgie]

i'd guessed the bank in question was barclays....

i had a business account with the alliance and leicester a good few years back...they were first rate then, and i would guess they still are now.

Barclays nearly put me out of business, due to an "administrative error" hence the move to a&l.

[Southwell]

Barclays is without doubt the worst bank i have ever used, Over 2 years they charged my mate 2k in fees! I Use Nationwide for my savings and things as i just switched to Halifax, they both seem very good.

[DCM]

Halifax is a mare, since changing to Lloyds, no probs.

As for Lee, put EVERYTHING in writing, and also get the plod involved from the get-go.

[Allan]

i've had to use to use the ombudsman over the past few weeks and will be again this week their extremly helpfull and very effective

And as for barclays, complete muppets i did a half million pound roadshow, they didn't know what they were promoting where they were going anything we usually found out our next destination the afternoon before complete clowns

[pro4nut]

sounds like a manual input error, often happens when bank transfers are processed when someone slips and hits the wrong number on the keypad and doesnt notice it.

my wife when working for one of the big banks many years ago while at uni accidently hit a wrong number and transferred a 1.5 million pound payroll transfer to the wrong company. i laughed but she couldn't see the joke.

this sort of stuff does happen quite often but like the guys above say go to the branch and sit down with the manager as DPA issues often prevent full access over the phone.