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#2
11-09-2009
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Ordered some T3 bulkheads a while ago and payment was done. about a week passed by and I had hear nothing from them and no delivery had happened. so I gave them a call and they were still waiting for the parts from their supplier to be delivered to them.
Knowing already CML didn't have any and couldn't get any they gave me a refund straight away. Still a call about the delay would be nice. I don't think listing everything like they do is the right way about it. or if they do post expected delivery times.
__________________
 CML Distribution - Distributors of Quality Radio Control Models & RC Hobby Products 
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#3
11-09-2009
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they don't seem to keep muich in stock, when you order from them, they order from the distributor, so if the distributor hasn't got the part then you don't get it. I also found they don't tell you what is going on, you have to contact them
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#4
11-09-2009
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Yea there local to me and ive seen them at meetings and there not brilliant i think they just list every things ever made.
A
__________________
Ashley Williams I always thought by 2013 we would have flying cars, but we have got blankets with sleeves!
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#5
11-09-2009
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Same as above - i ordered a Corally motor, weeks passed, nothing arrived. After maybe 6 weeks or so it did eventually turn up.
They did return my emails though to be fair unlike some companies. Like Ash says, they just list all parts and order in to suit.
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#6
11-09-2009
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They list everything on their site including parts that you know have been obsolete for ages on some cars.
I got the impression that they hold no stock at all and as others have said just order things from distributors as you order it from them.
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#7
14-09-2009
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Im getting pretty fed up with this company, ordered an axle three weeks ago, heard nothing so rang them last friday to see whats going on, the women said it was "out of stock" and were oredering from the supplier, she told me on friday she would get straight back to me an never did.
This is one shop I will avoid from now on and would recommend any other oopler to stay clear unless you want a six week wait!"!!
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#9
14-09-2009
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Quote:
took 9 weeks to refund me after not fulfilling an order. I can understand supplier chain issues, but wouldn't it make sense to make this clear when the customer places an order? most other suppliers manage to give stock level indicators on their websites. their communication is abysmal too. avoid!
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#10
14-09-2009
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I found that their Kyosho stock list was wrong and that a rather large amount is no longer in stock with any Kyosho warehouse. Best bet would be to shop elsewhere to see if other shops can get the products first before you contemplate using them.
__________________
www.kamtec.co.uk www.fibre-lyte.co.uk answer-rc.com/uk/en/ Answer UK team driver Designer of the Lazer ZX/ZXR carbon fibre tub chassis Designer of the Lazer ZXRS
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#12
15-09-2009
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I have taken this from Podium RC website and as far as i can see they have done nothing wrong as all worded in this statement;
Perhaps people should read terms & conditions before placing a order with the shop; Delivery, Privacy, Copyright and Terms & Conditions Delivery Shipping And Handling - Postage & Packing fees to UK, Europe or the Rest of the World detailed in the shopping cart. Delivery Schedule - As we list items that we have available to us from our suppliers as well as what we have in stock, we are at the mercy of our suppliers on these items. After November 2007 the web site will be upgraded to list what is in stock and what is available to us from our suppliers. In stock items are dispatched within 2 working days. Items not in stock will be dispatched as soon as they come in to stock. Normally stock is received from our suppliers every 7-14 days. If the item is not in stock with our supplier then we need to look at each item on an item by item basis. You WILL NOT be charged for any item until it is ready to ship. Back Orders - If your item is not in stock, we will back order for you. You will only be charged Postage & Packing once per order. Should some items be in stock they will be dispatched and the back orders will follow without additional Postage & Packing. Returns and Guarantees Guarantee - We aim to please and provide peace of mind when you make your purchase, if you are not satisfied with your purchase please return it to us within 7 days with the receipt and in its original packaging and condition and we will provide a replacement item or, if you prefer, refund you the purchase cost of the item. The purchaser is responsible for the postage cost of returned items. If you do need to return any goods, please ensure that the package is securely wrapped as it may not be possible to offer a refund or replacement on goods which are damaged during return transit to us. All items are securely and carefully packed by us for shipment, we are not responsible for goods damaged or lost in transit to you, please contact Royal Mail for compensation in this instance. Limits on Guarantees - guarantee is subject to fair use policy. Any used item will be looked at on an item by item basis. Returns Policy - If you are not satisfied with your purchase for any reason we will be delighted to offer you a replacement or a refund to the value of the product(s) subject to the details set out in the Guarantee section. Payment We accept credit card payments using the Protx secure server. If you are shopping from the EU or other countries outside of the UK simply place your order and your credit card company will convert the transaction into your own currency. We accept Visa, Mastercard, Maestro & Solo, PAyPal, Postal orders and UK Bank cheque's. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. We additionally accept EUROCHEQUES in £ Sterling. To pay by mail just shop as normal and select "Money order" at the Payment options. When we receive the order we will get in touch with you to arrange payment.       We reserve the right to refuse/cancel orders, prior to payment being received (including credit card processing). Refunds will be by the same method as payment. Delivery will not be included in any refund and is subject to the goods being returned in a merchantable quality within 28 days. Faulty goods will be exchanged, subject to the fault being a manufacturing fault and not wear and tear. Non delivery will be refunded/replaced after an investigation in to the where about's of the goods. Privacy Policy - Newsletter The newsletter will only be used by PodiumRC.co.uk to keep you informed of new features and promotions. No e-mail addresses will be passed on third parties. To unsubscribe from the Newsletter click the unsubscribe link in your next newsletter. We will try to keep to a maximum of 12 Newsletters a year. Privacy Policy - Sales and other correspondence We know that when you shop online, you want to be assured that your name, address, and any other information that you give to us is kept safe and secure. Information is collected lawfully and in accordance with the Data Protection Act 1998. Information is collected solely for the process of fulfilling your order. PodiumRC.co.uk do not pass on your e-mail address, home address or any other details to any third party. 'Cookies' are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, and to store your details if you select the 'Remember Me' Option. Pre-Orders You are able to Pre-Order items. As soon as they arrive with PodiumRC.co.uk we will dispatch them. We can not make any firm commitments to delivery dates on Pre Order items. The pre-order system: You place the order as normal, including you credit/debit card details. When we get the items delivered to us, we send these parts on to you. Only when the new item is ready for despatch will we debit your credit/debit card. Other payment methods on an individual basis. Note, we only hold credit card details for up to 6 weeks on PRE Order items, should we take longer than 6 weeks we will contact you again. This will be to confirm you still wish to receive the item and to renew your credit/debit card details. Crtpromachine
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#14
15-09-2009
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I totally agree regarding reading T&C, but...
"After November 2007 the web site will be upgraded to list what is in stock and what is available to us from our suppliers." As far as I can see they don't appear to have done this 
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#15
15-09-2009
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Quote:
As I also work for a mail order company I have come to find if you don't put it right under the visitor (to your site)'s nose they miss it. We've had loads of areas on our website we've had to add really simple things just to avoid mistakes. ie, you go to create an account and it fills your email in from the previous page and asks for a password. many customers say they haven't got a password. of course it's asking for you to create one. My 1 bit of praise was once I had asked for a refund it was done near enough straight away. They do get a list of parts which are discontinued from their supplier so updating their site would be a good idea.
__________________
CML Distribution - Distributors of Quality Radio Control Models & RC Hobby Products
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#16
15-09-2009
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yes similar experience they said they had some blue mips in stock but nothing arrived and after 3 weeks they did refund me.
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#18
15-09-2009
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As small shop myself I feel I have to stand up for some shops out there, I started my shop with a friend as we felt in our area there was a lack of decent support for all the local racers and decided to go ahead with it, now 4 years later I now run the shop on my own while still trying to work and earn money to pay my private bills, the margins in this trade are not always as they great as they may seem to the general public and dont always allow me to draw a wage from the small profits I make, I find myself working 12 hours+ days just to satisfy my customers and try to be as honest as I can be, nothing worse than try to bull sh-t customers as it will inevitbly back fire on me and customers wont come back, when orders come in I try to let people know if its out of stock with the distributors or not and wont take money off people till the part arrives, somehow cant seem the point of it, the deal hasnt been done till the part arrives and can cause major hassles with paperwork and trying to keep track of it all, so best to not take payment till it arrives, simple and easy for me and the customer, now the bit that gets me worked up when distributors dont fullfill back orders and leave me and the customers waiting for weeks on end, prime example is I ordered a couple of micro cars for someone for a birthday and nothing has happened for nearly two months now and still waiting, the birthday has come and gone and left my customer feeling let down not by me but the trade in general, we really try to do our best to get the parts to you all on time but sometimes it all fails by either the suppliers or manufacter and there is nothing we can do about, this one of the reason I have held back on running a online ordering system and if I do it will only show the parts in stock with me so you can see whats in and only whats in stock, to try and keep everything updated with the thousands of parts available from all the suppliers is just madness and takes up so much time that it just isnt worth my time to do that, my customers know that I will try and order every week and keep the supply chain moving and keep you all racing including myself and that is what its all about, sorry for going on so long but I felt its worth while putting my point across regarding shops in general, I know its a bit of a rant or whinge whatever you want to call it but I feel so passionate about that I cant abide hearing people putting another shop down good or bad, Podium RC have been going for quite awhile and do an excellent service out there and the current climate it isnt easy for anyone in this trade and when you consider a lot of you out there are quite happy to use suppliers from abroad and then moan when a UK shop struggles to get you the parts you need, all I can say is support you local model shop, talk to them properly and we will all be happy, so lets keep smiling, keep racing or bashing, support each other in the problems we have trackside and have some fun, THIS IS THE BEST HOBBY IN THE WORLD!!!
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#19
16-09-2009
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Well im unsure about podium rc, who hardly ever respond. But I do agree with you as when i worked for Ripmax the profit margin was almost non existant. Its a tough industry to be in but if you get a lot of custom then the more chance of a bigger profit, and thats where customer skills help big time, as you yourself know. The more you come across the more repeat business you get. Still we are all here for one thing and thats to try and promote the sport and enjoy.
__________________
www.kamtec.co.uk www.fibre-lyte.co.uk answer-rc.com/uk/en/ Answer UK team driver Designer of the Lazer ZX/ZXR carbon fibre tub chassis Designer of the Lazer ZXRS
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#20
16-09-2009
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Never had a problem with Podium, I think they have always stated that they list everything, but don't hold all the stock.
I've known Dave and Lisa who run Podium a few years now and they are genuine people, maybe times are tough and suppliers are letting them down on holding parts also, its a vicious circle really as to who holds the stock.... I think you will find most mail order shops hold "everything" 
__________________
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