Holiday ins why bother??

[bodgit]

My daughters boyfriend arrived in Corfu early hours of tuesday morning. By Tuesday evening he woke up in hospital to find 12 stitches in his head and his jawbone broken in two.
The hospital told him to fly home asap to have surgery on his jaw. He had the appropiate fit to fly certificate. He has no idea what happened to him but thinks he may have been mugged from behind.
Not wanting to worry his mum he asked me to contact his insurance company to arrange the flight home.
What a load of barstewards.
They said they had to see the medical report first and send it to their doctors to approve paying out on the flight. I gave them details but 16 hours later they still had not contacted them. I complained and they got their arses in gear.
They then told me they were of the opinion he had only fractured his jaw (despite the x-rays the lad has to take to hospital in the uk showing the jawbone in 2 pieces).
I complained again saying he was in agony and distressed . They now said they had to recieve a toxiology from the hospital to make sure he had not been drinking or on drugs. I said for christs sake he,s a 20 year old lad on holiday what do you expect him to drink lemonade?
Upshot is they told me to pay for him to fly home and try putting a claim in. They offered to arrange the flight for a £70 fee. Shove it
What is the point of youngsters or any of us taking ins out if we cant drink on holiday

[Lee]

I have medical insurance which covers me anywhere anytime, i never take out insurance with holiday companies.

I hope he gets better though but i think his girlfriend needs some anger management classes

[bodgit]

Picked him up last night at 10.15pm from manchester. Took him straight to hospital in Wrexham at 11.45pm where 5 hours later they told us he had boken his jaw in two and had three other fractures. Then on to Glan Clwyd hospital he is admitted for an operation to insert 2 titainium plates in his jaw at 3pm today. Turns out from other injuries they found he may have been hit and run victim.
Thank you Insurance company for nothing.

[bigchris]

i'm sure the insurance Ombudsman would be interested in thie - or maybe trading standards i think you have a case for some kinda recompense...