[Kelk]

I agree with Zippy above. I remember one customer service course saying that if you have good service you'll tell between 1 and 3 people. If you have bad you'll tell 10+

Well I think supporting these small, independent retailers is something we must continue to do. All places make mistakes in logistics. I've had those from other shops but I don't feel the need to blast them. Yes you may need those parts in a hurry for the weekend but that isn't anyone's fault. There will be errors made by all retailers.

Have you never made an error at work?