Still doesn't answer why they didn't answer to you or others when they try, only replying to save face as its been bought up on a public forum. They have had a poor record lately (since combining with JE) and should sort out their customer service. It's a shame as I used to use JE a lot and now don't as they are partially to blame for the Apex cock ups.
If it was me and I was involved I'd shut the Apex name down and use JE good reputation and grow this shop into one of the best.
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