Hi there,
No, they haven't completed their investigation. If they had then I would have let you know. What's that saying about when you assume?
I didn't get a notification from Oople that you had replied (for some reason I am not getting any email notifications from the forum even though it is set in my control panel) and I hadn't been on Oople this week just due to the usual mad rush after a bank holiday so hadn't stumbled across your reply until now.
I have let them know where you think it was sent to.
Don't forget that we are trying to resolve an issue regarding a parcel that you sent back around 18 months ago with no tracking information and to an address that you were unsure of. While I would like for it to be resolved instantly I do believe in giving Revell a bit of time to try and locate/resolve this.
I do appreciate the heartfelt "Thanks chaps" though. I can tell how much you meant it
Best regards,
Dave
Apex/JE