[justleanitupabit]

Interesting thread and Dave @ JE replies are well structured and reasonable.

Unfortunately there are some people who seem to want the moon on a stick and others who are somewhat more agreeable/reasonable.

I have had nothing but good service from JE (I've used them since the days when they just did screw kits) and used Apex a couple of times.

Before buying JE I'd had a couple of really poor experiences with Apex and vowed never to use them again - I have subsequently relented and been pleasantly surprised with the service.

Mistakes do happen unfortunately, no one is perfect - and occasionally a balls-up will happen, a thread such as this has the ability magnify any slight issue to far further than may be reasonable and especially with the title it has, it will always garner polarizing comment and experiences. Thankfully forums are a two way street.

Edit

Especially if you consider the problem was caused by the op ballsing up his order.