Quote:
Originally Posted by K-Brewer
JE have never been the same since the merge, I've even had issues with apex themselves. After waiting 4 or 5 days for my item I contacted them an was told it was going to be sent out that day an if not defiantly the next, after 4 days I contacted them again only to be told it still hasn't been posted, 12 days is far far too long
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This thread feels like an itch that I just have to scratch now. I can't leave it alone.
Kevin. Since the Apex takeover of JE you placed over 30 orders. You had an issue with one order (still one too many). It was an Apex order. All the others were JE.
Can you let me know if you had issues with any of the other orders please as it feels a bit like, once again, a single example is being used to colour everything rather than being presented within context.
I also noticed that you chose 2nd class delivery every time. If you have had issues with any of the other orders, even if the issues you have had involve delays in the post (as opposed to dispatch delays) then please still let me know as we do feed this information back to our Royal Mail rep.
Best regards,
Dave