DynaMight - dropped you an email. Your order has already left.
s22jgs - Apologies for the error with your order. I've taken a look at it and it was a UPS order placed well before the cutoff that day and so should have left in time. The increase in staff along with some other changes should ensure that we hit the same day dispatch much more often now.
As I said in my email to you at the time "with the time you placed your order at, and the fact you chose UPS, your order should have been prioritised by our packing team no matter how busy the warehouse was. "
Thank you for pointing out that when you contacted us the following day we did refund you straight away (at least we got that bit right).
I spoke to the warehouse about it at the time, and we are working on hitting the 99% same day dispatch rate on orders placed before 3pm at JE as we speak instead of the 90% where it is now.
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